Technical Support Analyst
OPEN TO FULLY REMOTE & LOCAL CANDIDATES
Type of Role : 1st, 2nd & 3rd Shift
2+ years of RECENT REMOTE HELPDESK SUPPORT ( not desktop or system administrators ) experience required.
Support is performed over the phone and with remote access software; will include Windows 10, Office 365, laptops, desktops, printers, mobile devices, and numerous in-house, commercial, and mobile applications.
- Candidates will take an average of 25 calls per day as the single point of contact for technical issues, requests, and questions for over 20,000 supported staff.
- Need to have experience AND knowledge in troubleshooting and installing all Microsoft Office products, Microsoft Office 365, mobile phone / tablet (Windows & Apple-iOS) support, and experience with both Windows and iOS.
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