Job Title : UX Designer
Location : Malvern, PA or Charlotte, NC (Hybrid)
Duration : Long Term
Job Description :
- Develop personas; understand usage / users.
- Develop a CX customer journey plan.
- Develop a plan to identify UX pain points for each persona.
- Develop a design system.
- PTE new development
- VAST / new portal development
- Consult with development teams on new development; provide wireframes / guidance as needed.
- Avoid initially.
- Deep design on new projects.
- Deep design on epics / new development.
Skills - Research :
- Organize existing persona information
- Identify personas
- Identify design targets (workstations, clients, browsers, screen resolution)
- User research - data (SQL, reports, analysis)
- User research - interviews (user groups, purchased groups, surveys)
- User research - other tools (observations, eye tools)
- Evidence of psychology, human-first, empathy based conclusions
Skills - Analysis :
- Persona development
- JTBD - Jobs-to-be-done
- Journey mapping
- Information architecture
- Process mapping
- User flows
Skills - Design System :
- Figma / Story Book / Design System
- Prototyping / wireframing
- UI Theming / colors / typography
- Controls / responsive design - best practices
Skills - Collaboration :
- Ability to work with Product; understand / discuss roadmaps.
- Ability to work with Engineering; understand / discuss frameworks, CSS.
- Ability to work with Architecture; understand information architecture, technology constraints.
- Experience with customer interaction / interviews
- Experience running design workshops, facilitated sessions.
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