Dir, Application Services (930803)

Company Description

Our operational team members focus on efficiently meeting the needs of our clients across various lines of business. If your passion is to ensure quality care to help our clients live their best life we encourage you to apply today!

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries.

Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers, and community, and partner sites.

Are you passionate about helping others? Don’t miss this opportunity to find career success and fulfillment while you help people reach their highest level of independence!

Job Description

The Director of Application Services plays a critical role in ensuring the effective functioning of an organization’s technology infrastructure.

This leadership role is responsible for overseeing the management, development, and optimization of an organization’s application portfolio.

The key responsibilities associated with this position oversee all aspects of information systems, including those used internally developed and delivered through 3rd parties which enable capabilities for both the organizations (corporate systems) and those serving external customers (customer-facing systems).

This position ensures seamless integration, security, and efficient operations across both domains.

Strategic Planning and Vision

• Develop and communicate a strategic vision for the organization's information systems.
• Align technology initiatives with business goals and objectives.

Application Portfolio Management

• Oversee the entire application lifecycle, from planning and development to maintenance and retirement.
• Prioritize application projects based on business needs and resource availability.

Team Leadership and Collaboration

• Lead application managers, developers, and analysts.
• Foster collaboration across departments (IT, business units, etc.) to ensure effective application delivery.

Vendor Management

• Evaluate and manage relationships with third-party software vendors.
• Negotiate contracts, licensing agreements, and service-level agreements.

Application Development and Enhancement

• Ensure applications meet user requirements and adhere to quality standards.
• Monitor application performance, scalability, and security.
• Drive continuous improvement and innovation.

Systems Integration and Optimization

• Integrate various systems (ERP, CRM, etc.) to streamline processes.
• Optimize system performance and scalability.

Risk Management and Compliance

• Identify and mitigate risks related to application services.
• Ensure compliance with industry standards and regulations.
• Develop and test disaster recovery plans.

Stakeholder Engagement

• Communicate IT initiatives and progress to executive leadership.
• Collaborate with business leaders to understand their needs and align application services accordingly.
• Communicate progress, challenges, and opportunities to executive leadership.

Change Management and Training

• Lead change efforts related to application upgrades, migrations, and process improvements.
• Provide training and support to end-users.

Innovation and Emerging Technologies

• Stay informed about industry trends, emerging technologies, and best practices.
• Explore opportunities for digital transformation and automation.

Qualifications

• Bachelor’s degree in computer science, Information Systems, or a related field. Master's degree or MBA, preferred.
• 5 years’ experience in IT leadership role, including managing application development, support, and maintenance.
• Proven track record of successful project management and team leadership.
• Strong understanding of software development methodologies, languages (Java, .NET, etc.), and frameworks.
• Experience with integrating applications across platforms (ERP, CRM, etc.).
• Knowledge of database systems (SQL, NoSQL) and data modelling.
• Familiarity with cloud platforms (AWS, Azure, Google Cloud).
• Understanding of security best practices and regulatory requirements.
• Ability to align technology initiatives with business goals.
• Excellent verbal and written communication skills to interact with stakeholders at all levels.
• Proficiency in managing organizational change related to technology.
• Relevant certifications can enhance qualifications. (PMP), ITIL, Agile / Scrum methodologies.
• Strong analytical and problem-solving skills.
• Attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively.

Additional Information

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect.

Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.