Collections Specialist

WHY WE LOVE WCG : At WCG, our employees are our most valuable asset and as with all our assets, we invest in them with an eye toward future success.

We provide each eligible employee with a comprehensive set of benefits designed to protect their personal and financial health and to help them make the most of their future.

• Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts
• Employee Assistance Programs and additional work / life resources
• Referral Bonuses and Tuition Reimbursement
• Paid time off including holidays, vacation, and sick time
• Opportunities for career development with on-the-job training, certification assistance and continuing education reimbursement

EXPECTED ANNUAL BASE PAY RANGE : $17.90 to $23.30 GPS LEVEL : B2 SUMMARY OF POSITION : Primary point of contact to monitor customer accounts, research and resolve any payment issues, and attempt to secure payment on delinquent accounts.

Make recommendations to senior Finance leadership on how to manage delinquent accounts while ensuring a high level of customer service. EDUCATION REQUIREMENTS :

Associate's degree (A. A.) or equivalent from two-year college or technical school and two years’ prior credit / collections experience;

or four years related experience and / or training; or equivalent combination of education and experience.

QUALIFICATIONS / EXPERIENCE :

• Minimum of two years’ prior credit / collections experience
• Working knowledge of accounting principles and practices
• Ability to write professional business correspondence
• Understanding of State and Federal laws and regulations pertaining to credit collection practices and compliance requirements
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• All candidates must undergo a background and financial check, and will be required to acknowledge and comply with all policies and regulations regarding proprietary information risks.

Knowledge of MS Word, MS Outlook, MS Excel

• Keyboarding at 30+wpm and 10-key by touch
• Ability to manage and regularly prioritize workload to meet deadlines and adjust to fluctuations in workload
• Exercises appropriate level of discretion in decision making and applies critical thinking
• Ability to work with close attention to detail and accuracy
• Ability to express facts and ideas clearly and concisely, both orally and in writing
• Excellent interpersonal skills; listens and gets clarification; responds well to questions
• Team player; asks for and offers help when needed
• Ability to collaborate well with management, peers, vendors and corporate partners

ESSENTIAL DUTIES / RESPONSIBILITIES : To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.

The requirements listed below are representative of the knowledge, skills, and / or ability required.

• Manage and monitor client accounts including research and resolving and payment issues
• Be primary point of contact to secure payment on delinquent accounts
• Confer with customer by telephone and / or email in an attempt to determine reasons for overdue payment, reviewing terms of sales, service, or credit contract with customer
• Research file and work with other departments to resolve billing issues while ensuring a high level of customer service
• Analyze and make necessary recommendations for write offs to Manager, Controller & CFO
• Monitor and review all aging
• Record information about financial status of customer and status of collection efforts
• Prepare and distribute customer statements
• Prepare month-end aged accounts receivable analysis
• Evaluate and standardize procedures to improve efficiency and ensure consistency
• Must maintain confidentiality in all matters and handle all matters discretely
• Assist with related duties and special projects
• Other duties as assigned. These may, on occasion, be unrelated to the position described here.

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