Description
The Patient Services Representative is responsible for patient registration and check-in as well as patient phone calls.
This is a full-time position working M-F from 8 : 30 am - 5 : 00 pm out of our Edina location. This role will also involve working a half day every 10th Saturday out of Maple Grove.
A $500.00 sign-on bonus will be offered : $250.00 to be paid out after completing 3 months of employment and $250.00 to be paid out after completing 6 months of employment.
Internal applicants are not eligible for the sign-on bonus.
ogi Obstetrics, Gynecology & Infertility is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.
We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.
Essential Functions :
- Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
- Verify and document insurance information as defined by current business practices
- Accurate and timely scheduling of new and existing patients in the current practice management system
- Communicate all pertinent information to patients, including : appointment information, directions, check-in times, referral information and copayments
- Chart preparation and management
- Answer patient calls, schedule appointments and direct calls as appropriate
- Maintain a working knowledge of health care plan requirements and health plan networks
- Maintain timely communication with patients, families, and staff
- Any and all other duties as assigned
Education and Experience Requirements :
- High School diploma / GED or equivalent
- Customer Service experience required
- Medical terminology knowledge preferred
Essential Requirements :
Ability to :
- Comply with company policies, procedures, practices and business ethics guidelines.
- Complete job required training.
- Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
- Demonstrate prompt and reliable attendance
- Work in the clinic, office or surgery center during business hours
- Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
- Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
- Communicate and interact in a respectful and professional manner
- Prioritize workload while being flexible to meet the expectations of the daily operations
- Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
- Understand and execute a variety of instructions
- Effectively operate equipment and communicate on and operate the phone system
- Work independently with minimal supervision
- Travel to other work locations, if required
Performance Expectations - i-Health's Core Values :
- Integrity - Do the right thing and take responsibility for what you do and say
- Service - Consistently contribute to deliver an exceptional experience
- Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
- Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and / or effectiveness
- Teamwork - Be a part of the whole; support each other positively
Environmental Conditions :
Clinic setting
Notes :
- Infinite Health Collaborative (i-Health) is an Equal Opportunity / Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
- This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.
Patient Services Representative - ogi | Obstetrics, Gynecology & Infertility
The Patient Services Representative is responsible for patient registration and check-in as well as patient phone calls. Obstetrics, Gynecology & Infertility is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on ...
Patient Services Representative
Refer patients to Student Insurance for benefit questions related to one of the student plans and to patients' member services representative if covered by their own commercial insurance plan. Communicate to patients: Information about the organization's services, such as: access to Urgent Care, Gop...
Patient Services Representative - Twin Cities Orthopedics
The Patient Services Representative will professionally and courteously greet all patients that make contact with the clinic. Photocopies patients' insurance cards, obtain signatures, perform registration protocol, and check patients in. Twin Cities Orthopedics is an operating division of Infinite H...
Patient Services Representative - Twin Cities Orthopedics
Description The Patient Services Representative will professionally and courteously greet all patients that make contact with the clinic. Essential Functions: Greets all patients that enter the clinic within a reasonable amount of time Obtains all demographic and billing information to assist in acc...
Patient Services Representative
A typical day as The Annex's Patient Services Representative provides an opportunity to serve as a community partner focused in STI risk/reduction services and sexuality education, and might include the following:. An organization committed to patient-centered care including longer scheduled patient...
Patient Services Representative - Physical Therapy - Twin Cities Orthopedics
Description The Patient Services Representative will professionally and courteously greet all patients that make contact with the clinic. Essential Functions: Greets all patients that enter the clinic within a reasonable amount of time Obtains all demographic and billing information to assist in acc...
Surgery Scheduler - ogi | Obstetrics, Gynecology & Infertility
Obstetrics, Gynecology & Infertility is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. Work with the Patient Services Representative’s team on th...
Physician - Obstetrics and Gynecology
Graduate of an accredited ACGME/AOA Obstetrics and Gynecology residency training program. ...
Patient Services Representative - Twin Cities Orthopedics
The Patient Services Representative will professionally and courteously greet all patients that make contact with the clinic. Photocopies patients’ insurance cards, obtain signatures, perform registration protocol, and check patients in. Twin Cities Orthopedics is an operating division of Infinite H...
Patient Services Representative - Vascular & Interventional Experts
The Patient Services Representative will handle the initial greeting of all patients that make contact with the clinic in a professional and courteous manner. Photocopies patients’ insurance cards, obtain signatures, perform registration protocol, and check patients in. Vascular & Interventional Exp...