Loss Prevention Officer (Part Time 2:30-11PM)

People want to work with a person, not a company. PCH is a community of people; associates, guests and ownerships. It is a relationship, built upon common purpose and values.

It’s more than a job, a guest experience, or a business investment. Together, we are making a difference in people’s lives. Tony Davis, President

As a member of our hospitality team, the primary responsibility of a Loss Prevention Officer is to assist in the daily operation of the Loss Prevention Department.

This role is crucial in ensuring the safety and security of the hotel’s property and guests by conducting regular patrols and security checks to detect and prevent fire hazards, theft, vandalism, and unauthorized entry by identifying any unusual circumstances, watching for irregularities or safety violations and resolving safety hazards as they are found.

Exceptional customer service skills and responding to guest service calls promptly and professionally to ensure a positive guest experience.

• Utilize advanced surveillance techniques, including state-of-the-art security cameras and technology, to ensure comprehensive coverage of all buildings, grounds, and work sites, deterring potential threats.
• Conduct regular risk assessments and safety audits, identifying and promptly addressing potential hazards and vulnerabilities to maintain a secure environment for guests and staff.
• Establish clear communication channels with local emergency services and collaborate with law enforcement agencies to enhance our emergency response capabilities.
• Operate a digital incident reporting system to streamline documentation and follow-up on safety hazards, security breaches, or suspicious activities, enabling swift responses and resolutions
• Ensure a visible presence of security personnel throughout the property, fostering a sense of safety and providing proactive assistance to guests and associates.
• Encourage security personnel to engage with guests in a friendly and approachable manner, creating a welcoming atmosphere while maintaining vigilant security measures.
• Integrate cutting-edge access control systems to enhance security and safeguard restricted areas, effectively reducing the risk of unauthorized access.
• Develop and communicate detailed incident response protocols for different scenarios, empowering security staff to respond swiftly and effectively in critical situations.

Our Benefits Include :

Comprehensive Health Insurance Medical, Dental, Vision, as well as Voluntary Benefits including Short Term / Long Term Disability and Supplemental Life Insurance

401K with Company Match

Employer Paid Life Insurance

Complimentary Employee Assistance Program

Paid Time Off to include Vacation, Personal, Sick, & Holidays

Discounted Hotel, Spa, Golf, Retail, and Food & Beverage

Tuition Reimbursement Program

PCH University & Professional Development Series

Associate Referral Program

Our Culture :

Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence.

Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day.

The secret sauce to our successful recipe : Put people first.

We celebrate our places. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers.

PCH Hotels & Resorts brings the heart and soul to hospitality. Our core values are the foundation of everything we do!

You belong here. Join the PCH Hotels & Resorts family, where we put people first.