This position is only available for those whose address is outside of the Omaha and Lincoln Metropolitan Areas.
Careers Happen Here! We are Family Oriented and a Team Driven Environment!
This is a fantastic opportunity to work for North End Teleservices and establish a career supporting student borrowers' questions! As one of the fastest growing companies in the State of Nebraska, we have many opportunities for growth within our company.
Benefits :
- Work from home!
- Training is fully remote. No commuting to our offices in Omaha!
- Competitive pay!
- Paid holidays once you meet 60-days criteria.
- Medical, dental, and vision insurance, as well as short-term and long-term disability insurance offered after 60 days.
- $25,000 life insurance policy which is paid for by North End Teleservices. Plus, additional insurance options for life and hospitalization!
- As a growing company, we strongly focus on promoting from within our existing employees.
Fantastic opportunity to join the North End Teleservices team!!!!!!
North End Teleservices, LLC is seeking motivated individuals to Train and Work from home if you live outside of the Metro area.
Candidates should have strong verbal and written skills, strong attention to detail, a desire to get the job done right, and experience working multiple applications simultaneously.
In need of both English and Spanish candidates.
This is a Work From Home and train from home position. Your Schedule will be discussed during interview
Job Responsibilities :
- Serve as the first contact for applicants; taking incoming calls and accurately entering the information into various systems.
- Navigate through multiple systems to access the appropriate information in order to provide the correct service and complete a first-call resolution for customers.
- Determine the proper protocols for follow-up calls in a timely and efficient manner.
- Possess the ability to properly de-escalate upset callers to provide the best possible service in a timely manner.
- Performs additional duties within the department as needed.
Required Qualifications and Experience :
- Call center experience with handling inbound calls is preferred
- Excellent verbal and written communication skills
- Collect, interpret, and type information efficiently and accurately
- Excellent listening and empathy skills
- Ability to navigate multiple programs simultaneously
- Accurate keyboarding skills, Typing speed of 25 wpm or more
- Detail-oriented
- Problem-solving and decision-making abilities
- Strong multi-tasking skills
- Ability to demonstrate empathy and handle stressful situations
- Bilingual in English and / or Spanish
- High School Diploma or GED
Apply now for an immediate interview!
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