Lead HRIS Analyst

Overview

Lead HRIS Analyst role at Targa Resources . The Analyst is skilled in the management and support of one or more HRIS applications and provides support services to business users. The primary focus is maintaining and monitoring the Human Capital Management (HCM) / Human Resource Information Systems (HRIS) to maximize availability and performance, provide troubleshooting and corrective action to resolve business issues, and ensure usability and support for application enhancements and bug fixes. Secondarily, the Analyst will provide similar support for other Corporate systems. The Analyst will act as a Subject Matter Expert for application functionality, solutions, training, and documentation. Although the Analyst position is not a pure development role, it will require the use of some development / programmer competencies to complete work efforts.

Job Duties and Responsibilities

• Maintain end-to-end understanding of functional aspects of the application and associated business processes
• Provide functional and / or technical direction / assistance for assigned applications
• Monitor incoming service requests and incidents for assigned application(s)
• Investigate and diagnose service requests or incidents according to priority, and identify resolution and / or issue
• Work directly with users to identify and resolve issues impacting business processes
• Define technical solutions considering system stability, performance, and ongoing maintainability
• Identify solution alternatives to address issues raised throughout service request or incident lifecycle
• Utilize 3rd parties and vendor support as defined within existing arrangements and escalate additional (billable) support for approval
• Adhere to IT Governance programs (e.g., change management, communication, and release management)
• Complete high-level designs and associated estimates to meet defined requirements
• Monitor application backlog (service requests, incidents) and keep open items updated with current efforts
• Maintain documentation (run books, technical design, build, deployment, install guides) and process standards; perform regular audits to validate accuracy
• Develop documentation and provide training to users as appropriate
• Define potential improvement changes to resolve errors, prevent recurrence, or improve maintainability and stability
• Provide input to IT Project Management Office to support clear and concise requirements definitions
• Assist team members handling major incidents; identify root causes and short or long-term solutions
• Mentor less experienced team members as needed
• Share lessons learned and best practices to prevent problem replication across systems
• Develop customer relationships by listening, understanding needs, and delivering solutions with a focus on customer satisfaction
• Other duties as assigned

Minimum Essential Qualifications

Preferred Qualifications

EQUAL EMPLOYMENT OPPORTUNITY

Targa Resources provides equal employment opportunities based on merit, experience, and other work-related criteria and without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees' beliefs and practices that do not conflict with Targa's policies and applicable law. We value the unique contributions that every employee brings to their role with Targa.

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