Director of Commercial

Company Description

Your team and working environment :

Are you the right candidate for this opportunity Make sure to read the full description below.

Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars.

The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city's most popular attractions.

Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.

Job Description :

As Director of Commercial for Fairmont San Francisco, you will be responsible for the oversight of Sales, Marketing and Events including Budget / P&L, expense and revenue forecasting, advertising, marketing, developing, and writing business plans, attracting, mentoring and retaining best in class talent and ownership relations.

Responsibilities :

You will be responsible for overseeing integrated commercial strategies for the hotel. Your goal is to manage the asset by connecting strategy and business processes.

Business processes should be designed to impact all revenue streams, including focus on Rooms, Catering, and Food & Beverage.

• Lead the development and implementation of both short-term and long-term strategies in all sales, events, and marketing channels to achieve hotel's revenue goals and increase target market share performance.
• Produce hotel's Annual Multi-Year Commercial Strategy Plan, in partnership with on-property leaders and regional support.
• Connect the performance needs for the hotel with the solutions designed by the Fairmont brand enterprise, in each key segment the hotel serves.
• Work with Commercial Leadership to ensure that pricing and rate quotation strategies are in place to maximize all components of sales, food and beverage and incremental revenue opportunities.
• Work in conjunction with Brand e-Commerce teams and on property Commercial Leadership to build and establish hotel B2B marketing, digital marketing, social media, public relations and communications channels.
• Track and analyze success of marketing campaigns and work with Commercial Leadership to adjust marketing strategies / budgets where needed based on performance metrics.
• Measure and report impact and ROI of email marketing initiatives and social media initiatives.
• Work with Commercial Leaders to establish optimal business mix, review and validate revenue forecasts to improve accuracy while developing strategies for different demand periods.
• Develop and execute departmental expense budget and forecasts.
• Train and monitor the group, transient and events contractual, legal and risk agreement practices.
• Develop and maintain detailed and real time knowledge of all competitor and market activity.
• Responsible for the execution of the Fairmont Sales Incentive Program.
• Responsible for recruiting, mentorship and retention of all sales and marketing roles.
• Lead, engage, and develop team members.
• Liaise with Fairmont Global Sales, regional support and brand teams.
• Build strong relationships with SF Travel, Nob Hill peers, community groups, influencers and 3rd party travel partners.
• Support of sales managers' sales travel into feeder markets.
• Develop new solutions to support hotel and ensure understanding and smooth implementation of brand wide programs.
• Generate reports and analytics for designated Sales platforms and programs.
• Maintain relationships with key vendors such as :
• Visiting Media
• Blue Buzzard
• Knowland
• ZoomInfo
• Manage relationships with Hotel, Region and Global Sales to conduct training, leverage synergies and maximize commercial platforms.

Qualifications :

• Minimum of five (5) Years of Hotel Sales, Catering or Marketing Experience.
• Management Experience (type) : Director.
• Four-year college degree preferred.
• Minimum Years of Leadership Experience in a Full-Service Hotel : 4 star plus.
• Additional Requirements : Ability to travel on short notice and adaptable to schedule changes.
• Highly professional presentations and communication (oral and written) skills.
• Proficiency with standard Microsoft Office.
• Ability to perform critical analysis.

It would be helpful in this position for you to demonstrate the following capabilities and distinctions :

• Additional / advanced degree coursework in business administration, marketing and communications.
• Adaptable experience with business strategy, business planning, and business plan development.
• Experience in large matrix organizations.
• Knowledge of Opera Sales & Catering Software or comparable products.

What is in it for you :

• Gross Annual Salary Range : $173,000 to $230,000 USD + incentive
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Fairmont is proud to be an Equal Opportunity Employer. Feel free to visit our website at http : / / www.fairmont.com / to find out more about our company.

EOE / M / F / V

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