Healthcare Support Specialist - Customer Service - Medical Office

Overview

Join a passionate team of healthcare professionals in Indianapolis committed to delivering compassionate care, innovative treatment, and essential support to patients in need. As the first point of contact, the Customer Service Representative plays a vital role in creating a welcoming and organized experience for every patient.

This position requires excellent organizational skills, adaptability, and the ability to handle day-to-day challenges in a fast-paced medical setting with professionalism and empathy.

In this role, you\'ll collaborate closely with both patients and medical staff, answering questions, scheduling appointments, and helping individuals navigate treatment options and insurance details with clarity and care.

Responsibilities

• Daily functions include :
• Greeting and directing patients to examination rooms
• Scheduling patient appointments and making reminder calls
• Informing patients about delays and wait times
• Update and verify patient information at every visit
• Assist patients with filling out patient history forms, consent forms and payment contract forms
• Receive and process cash and credit card payments for medical services rendered
• Review patient accounts, identify delinquent accounts and collect overdue payments
• Answer, investigate and / or direct patient inquiries or complaints to the appropriate medical staff member

Requirements and skills

A plus if you hold one of the following :

If you meet these requirements, apply or call 317-887-0747 today! Interviews will begin immediately!

JOB TYPE : Full Time

SHIFT : 1st

PAY : $15.90 / HR

J-18808-Ljbffr