Description
Provides clinical expertise relating to all approved diets and assists call center staff in ensuring menu and diet accuracy for all patients.
Helps guide patients with meal choices to ensure dietary modifications are being met. Works with nursing, dietitians, and providers to verify orders and resolve any patient related orders.
Works as a liaison the call center operators to verify orders for patients.
Principle Responsibilities
- Answer phone calls from patients and medical staff and processes room service patient meal orders in Health Touch per diet order
- Assists patient guests with ordering Guest Trays using Payment Navigator
- Reviews patient diet orders, supplements, and allergies to confirm compliancy with the physician order in the medical records
- Follow-up with nursing for patients who have not ordered meals
- Process faxed meal orders
- Work closely with manager to trouble shoot issues with meal order software
- Maintain a minimum of 70 to 80 incoming calls per 4 hour meal period as well as 35 to 40 call backs each meal period
- Other duties as assigned.
Required Qualifications
Associate's or Vocational degree in Dietetics from a program accredited by Commission of Dietetics Education (CADE) or at least two years towards a four year degree in Nutrition and Dietetics at an accredited college or university
Preferred Qualifications
- 2 years diet technician experience
- 2 to 5 years in a diet office as a diet clerk
Physical Demands
- Light Work :
- Lifting weightUp to 20 lbs. occasionally, Up to 10 lbs. frequently
Call Center Dietary Technician
Provides clinical expertise relating to all approved diets and assists call center staff in ensuring menu and diet accuracy for all patients. Works as a liaison the call center operators to verify orders for patients. Maintain a minimum of 70 to 80 incoming calls per 4 hour meal period as well as 35...
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