Customer Care Representative

CUSTOMER CARE REPRESENTATIVES

Do you love solving problems, finding solutions, and serving others? Are you uncomfortable selling people things they don’t need?

Embarrassed by the lack of professionalism and organization of your current company? Tired of getting no support from your manager or not being recognized for your achievements?

Do you want the opportunity to make a lot of money?

At OnTime Service, we pride ourselves on taking care of our team members : You are not just an employee here, you are part of our team and our family! We believe your family is more important than your job.

We work to allow flexibility in your schedule so you don’t have to miss important family events. You will never be pressured to sell things that your customer doesn’t need.

Our company was founded in 1975, so we have the experience and expertise to help you succeed. Our service manager’s main job is to support you! We celebrate your success and recognize your performance.

You have the opportunity to work alongside some of the highest-paid and best technicians in the state. We offer great benefits and fun company outings like going to a Baron’s game, amusement park, or Top Golf, free breakfast at company meetings, Christmas parties and crawfish boils.

If you share our passion for superior customer service, then OnTime Service is the company for you! OnTime Service is #1 in Alabama for customer service : We are not a large corporation that only cares about the bottom line.

We are your friendly neighborhood technician who cares about customer satisfaction! We back that up with our written 100% Satisfaction Guarantee.

We believe the most important part of our job is to be courteous, honest, and respectful to every person we encounter. So we should never, never try to sell anyone anything they don’t need or want.

We are seeking friendly, clean-cut, professional Customer Care Representatives for residential work servicing Alabama.

Who Are We

OnTime Service began in 1975 and is still locally owned and operated. We have been blessed with an amazing team dedicated to serving people.

Our mission statement, if you want to call it that, is Leave it better than you found it. As long as we stay true to that simple philosophy we will continue to grow and delight our customers.

What’s it like to work at OnTime Service?

We could write a bunch of stuff about our company but we prefer for our team members to tell you in their very own words.

Watch the video below :

What its like to work for OnTime Service - YouTube

Next, we want to share with you some recent reviews from homeowners. We could tell you that we are committed to customer service but we think it’s better to show you what real OnTime Service customers have to say.

Check the reviews below :

• Google reviews : Birmingham
• Google reviews : Daphne
• Facebook page's review

OnTime Service has received the Super Service Award by Angie’s List for several years and has an A+ rating with Better Business Bureau .

OnTime Service has thousands of Google Reviews with an average of 4.9 stars out of 5, and we have hundreds of Facebook Reviews with an average of 4.

9 stars out of 5. We enjoy and are honored to support our veterans by sponsoring Folds of Honor , we also support local and international charities such as;

Kulture City , Children’s Harbor , Children’s Village , Doulas Partners", "Liberty Church", and "Highlands College".

Pay - $15.00 - $25.00 per hour

Benefits

• Work among some of the best customer service representatives in the industry
• Be a part of a team-driven culture, and have fun while being well compensated!
• We offer competitive pay, with actual salary dependent on experience
• Full coverage health insurance
• Gap insurance, short-term / long-term disability insurance, dental, and paid maternity leave
• Paid Holidays and paid vacations
• Company-issued uniforms, caps, and jackets
• Room for advancement and low turnover
• We are constantly growing!

Responsibilities :

• Handling inbound and outbound calls to customers
• Recording important information from customers and booking calls
• Communicating between team members on a daily basis
• Strong commitment to world-class customer service
• Meet and exceed quality and customer satisfaction goals to ensure customer retention and uphold the company brand
• Superior oral / written communication skills and ability to convey information clearly and effectively
• Ability to work well and quickly under pressure
• A knack for effective time management, organization, and prioritizing
• Strong decision-making, change management, and negotiation skills
• Ensures proper, accurate job notes in the system, and in databases used to communicate with customers as well as departments / technicians
• Build solid productive relationships with team members and customers
• Provide timely feedback to management on any issues or needs
• High School Diploma or GED
• 1-2 years of call center experience preferred or previous customer service experience
• Working knowledge of computers and ability to navigate through software applications i.e. : Microsoft Outlook, Excel & Word, experience with SuccessWare software is a plus
• Previous experience working with business management software tools is preferred
• Ability to pass a drug test and background check
• Strong customer service and communication skills
• Ability to effectively handle multiple tasks in a fast-paced environment
• Works well with a team
• Being genuine and personable is a must!

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."