Casualty Manager

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions.

These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers.

It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

What you need to know

Manage, lead, and direct a team of adjusters handling auto physical damage and low to medium severity bodily injury claims within the Trucking department.

Drive technical excellence in order to control indemnity and expense loss and litigation costs through timely and appropriate reserving, trial preparation and ultimate resolution.

Collaborate with insureds, third party administrators, underwriters, and brokers to ensure all stakeholders are in agreement with the litigation strategy.

Provide ongoing coaching / counseling to adjusters to achieve technical excellence. Conduct periodic claim file audits of field claims practices and monitor results to help drive behavioral changes where appropriate.

Monitor claim dashboards to help drive best claim practices to secure that the team is meeting company goals.

What we’re looking for :

• Motivated individuals who are interested in the potential for an upwardly mobile career path.
• 5+ years of Auto Liability claim experience.
• Experience resolving physical damage and total loss claims.
• Ability to collaborate and successfully manage work when working at home or in the office in a flexible work environment.
• Demonstrated ability to initiate and champion change initiatives that leverage technology and improve skills in benchmarking.
• Creativity in resolving unique and challenging business problems, as well as ability to achieve business goals and objectives is essential.
• Must possess excellent interpersonal and organizational skills and be able to handle multiple tasks while managing competing priorities.
• Effective decision- making skills including the ability to recognize, analyze, and improve claims performance against standards and goals.
• In depth knowledge of claim handling procedures, claims performance strategies, and claim best practices.
• Prior claims management experience a plus.
• Bachelor’s Degree or equivalent work experience
• Multi-state adjuster licenses or ability to obtain required licenses within 90days of hire.

A look at our benefits

At AIG, we have a 100-year legacy of working to make the world a better place. And that begins with our employees. We’re proud to offer a range of employee benefits and resources that help you protect what matters most your health care, savings, financial protection, and wellbeing.

We provide a variety of leaves for personal, health, family, and military needs. For example, the Giving Back program allows you to take up to 16 hours a year to volunteer in your community.

We also believe in fostering our employees’ development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers.

AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.