Customer Experience Business Analyst Co-Op

Terex
Bothell, WA, USA
$28 an hour
Full-time

Description

Early TalentProgramOverview :

TheTerexEarly TalentProgram immerseshighpotentialstudentsinchallengingreal-worldprojectswhichdirectlyhelpdrive businessresultsatourglobalorganization.

Ourrichbeliefsininnovationandcontinuousimprovement,pairedwiththe diverseandcreativemindsetsofourstudents,leadstothedevelopmentof ourbest-in-classproducts,positivelyimpacting thelivesofpeopleallaroundthe world.

Wearecommittedtothepersonalandprofessionaldevelopmentof ourstudentsandareproudtoencouragetheirgrowth intoour leadersoftomorrow.

Highlights :

Partner with team members from global locations - more than 7 manufacturing locations worldwide.

Intern / Co-op opportunities can lead to full time careers

Excellent opportunity to develop your skills and experience with an industry leading Customer Service organization

RealWorldResponsibilities :

During your time with us you will :

Learn to research business processes related to the customer journey by observing with teams doing the work (immersion)

Gather and analyze data on existing processes and make recommendations for improvement (documentation)

Train team members on improved processes (improvement and training) specifically, will be working within the Customer Experience team.

Assist in SQL data extraction and integration with reporting systems

Assist in web development story creation and testing. Test and validate new functionality for customer sites

As part of our team, we will :

Provide you with real-work assignments that will provide you valuable experience as you begin your career

Teach you the standard tools that Genie / Terex has learned in Lean practices

Gain project management experience

Must haves :

Pursuing a degree in Business Analyst, Information technology, Quality / Continuous Improvement, Web Design or related field

Ability to work full-time for 6 months in Bothell, WA (hybrid)

Knowledge of process improvement and lean manufacturing concepts

Enthusiasm to interact with internal Team Members, customers and associated customer facing processes

Ability to deal with ambiguity.

SQL and data integration knowledge

Strong experience with Office 365 tools e.g. Excel, PowerPoint, Teams, and Planner

Strong deductive reasoning skills and ability to ask clarifying questions

Ability to communicate clearly and concisely with a positive tone

Good organizational and time management skills

Nice to haves :

Salesforce and Oracle ERP experience

Assimilate quickly into a team environment

Natural curiosity to learn

Self-motivated

Positive and energetic

Ability to adapt and learn data systems (Salesforce, Dashboard)

Excellent verbal communication skills, relationship building skills and demonstrated ability to work across functional areas and levels of management

The compensation for this position is $26 / hr for undergraduate interns and $28 / hr for graduate or returning interns.

This position is eligible for holiday pay.

4 days ago
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