Senior Area Manager - Retail

Join the team at the Hersheypark Entertainment Complex, an award-winning property featuring Hersheypark amusement park, GIANT Center arena, Hersheypark Stadium, ZooAmerica North American Wildlife Park, and Hershey Theatre.

Thrilling roller coasters, action-packed Hershey Bears hockey games, thrilling live entertainment, and one-of-a-kind events are a day in the life of our team members.

This position leads a team to execute the day-to-day retail operations within the retail department at Hersheypark while achieving financial goals and ensuring operating standards are met.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job) :

Manage a team of full time and part time employees to successfully execute the day to day retail operations within Hersheypark by interviewing, hiring, training, coaching, and holding team members accountable to ensure standards are being met.*

Work collaboratively with others to assort, plan, and execute placement and replenishment of product at retail locations throughout Hersheypark*

Follow and enforce inventory management procedures, evaluate profitability of stores, analyze sales figures, propose and execute action plans.*

Actively participate as a member of the management team by serving as MOD, sitting on committees, and assisting with employee events.*

Actively monitor areas of responsibility each day by visiting and checking in at retail locations. Collect information from the field and act as liaison to the department management team in order to proactively identify issues.*

Monitor safety issues and find solutions in order to minimize risk and keep guests and employees safe.*

Perform other duties as assigned.

Qualifications :

Minimum of 4 years of related experience.

Industry Experience - Retail, Hospitality / Tourism

Minimum of 2 years supervisory experience.

18 years of age or older.

Associate’s degree

Relevant work experience can be substituted for education - 2 years

Knowledge, Skills, and Abilities :

Skilled in the use of Microsoft Office applications, including Excel and Word.

Job Demands :

While performing the duties of this job, the employee is required to :

Climbing Ladders Occasional (

Reaching Forward Occasional (

Climbing Stairs Occasional (

Lifting Occasional (

Reaching Overhead Occasional (

Finger Dexterity Frequent (34-66%)

Hand / Eye Coordination Frequent (34-66%)

Stooping Occasional (

Bending Occasional (

Sitting Frequent (34-66%)

Standing Frequent (34-66%)

Walking Frequent (34-66%)

This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.

This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

This job regularly requires verbal communication of detailed information to others either by phone or in person.

The position is subject to both environmental conditions. Activities occur inside and outside.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer