Job Description
Job Description
Salary :
POSITION PURPOSE AND SUMMARY
Deployed to perform special task or specific projects within Ohio.
Oversees, directs, and manages property operations of assigned hotel(s) to assure optimum performance and continual improvement in the Key Performance Indicators and company metrics.
Provides leadership and direction as a relief General Manager at various Hotel / s to provide interim coverage for General Manager's or acting Area Manager's position.
Coordinates, directs and manages the staff and day-to-day hotel operations to achieve profitability, guest satisfaction, and efficiency while maintaining standards set by the company assuring 100% guest satisfaction.
Participates in hotel sales and lead generation efforts in compliance with current guidelines for General Managers. Assists in the selection and training of the General Manager,
May also be assigned to lead or manage regional initiatives including recruitment, training compliance, hotel operations audits, and other similar activities.
MAJOR / KEY JOB DUTIES
- Provides leadership and direction for a specific hotel in the absence of the General Manager or District Manager. Will share Manager On Duty responsibilities during off hours with AGM / GM and will perform daily management and sales duties to ensure optimum property operation in the absence of the regular AGM / GM.
- Works closely with the regional leadership, training and standards, and corporate in order to determine the areas of opportunity within their assigned territory that require additional coaching and mentoring to achieve goal targets
- Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees.
- Coach and support property management and associates on the customer centric service culture of ESA.
- Provide direction and leadership to maximize revenues and flow through to EBITDA.
TRAVEL DEMANDS : While performing the duties of this job, the employee is regularly required to travel by air and by automobile and be away from home for periods of several weeks.
Must be able to drive automobile and fly in commercial air flights.
MINIMUM QUALIFICATIONS
- Minimum of three years of property level, General Manager, Hotel Manager, or AGM experience.
- Must possess strong to expert working knowledge of ESA systems, policies, and procedures.
- Must possess strong analytical and understanding of financial reporting procedures.
- Must be in good standing and have strong performance reviews as a current General Manager or Assist Manager.
PREFERRED QUALIFICATIONS
- Bachelors Degree in related field including business, hospitality, or similar
- Three to Five years of property level experience as a General Manager, AGM or similar hotel experience
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