Lead, Global Accounts Receivable

Job Description

Job Description

Our mission : to eliminate every barrier to mental health.

At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare , empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Spring Health is looking for a Lead, Global Accounts Receivable to join our Accounting team and help support our invoicing and collections processes. The role will be an integral part of our Accounts Receivable team, helping us deliver a first class invoicing experience to our customers. This is a full time position on our team, reporting to the Director, Financial Operations. This role is primarily remote, with occasional in-office presence (approximately 2–3 times per month) required.

What you'll be doing :

• Prepare and issue accurate, timely invoices across all global regions, ensuring compliance with local regulations and customer contract terms.
• Partner with Sales, Customer Success, and RevOps to align on billing requirements for multinational customers and complex agreements.
• Lead and oversee the global AR inbox by managing and responding to customer billing inquiries via email and Jira, ensuring clear and professional communication.
• Develop and deliver supplemental AR and billing reports that provide transparency into global invoicing and collections activity.
• Supervise and mentor the AR Specialist , providing guidance, training, and feedback to support their professional growth and ensure accuracy in AR operations.
• Drive collections efforts globally by following up with customers on overdue invoices, requesting remittance information, and escalating as needed.
• Review and validate financial data from internal partner teams to confirm accuracy of invoices and revenue recognition for global accounts.
• Support external and internal audit requests , ensuring timely provision of documentation and adherence to audit standards.
• Identify process improvement opportunities to streamline global AR operations and strengthen cash flow management

What Success looks like in this role :

What we expect from you :

The target base salary range for this position is $76,800 - $96,000 , and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health :

Note : We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health : Our Values

Our privacy policy : https : / / springhealth.com / privacy -policy /

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.