Customer Care CSR
The CSR is responsible for all account maintenance involving walk-in customers. The CSR will open new accounts, make payments, change account information, recertify accounts, test, and replace transponders, and respond to patron requests.
Essential Duties and Responsibilities :
- Providing exceptional customer service
- Process applications
- Perform account maintenance and other account changes.
- Assist in the reduction of Production backlog.
- Contact customers for additional account information.
- Prepare reports to include daily Walk-In Report
- Audit work for accuracy
- Cash out and prepare deposit at end of shift.
- Assist in opening and closing the office as needed. Required Skills :
- 1-2 years customer service experience
- Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills.
- Adapt quickly, efficiently, and positively to various projects assigned.
- Works well in a fast-paced, multi-task-oriented environment.
- Must be flexible to work various shifts between 7AM – 7PM with rotating weekends.
- Must be fully vaccinated and be willing to take a drug test.
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