Director, Sales Efficiency and CRM

Our vision is to transform how the world uses information to enrich life for all .

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Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

Micron is a forward-thinking organization committed to applying sophisticated technology to improve growth and drive efficiencies.

We are seeking a high impact senior leader in our global Sales Operations organization with extensive experience and demonstrated success optimizing sales processes and effectively applying customer relationship management (CRM) systems.

As the Director of Sales Efficiency and CRM, you will have a track record of growing efficiency and mobility across a sales organization.

The Director will lead a team of business process owners / authorities and will be responsible for driving continuous improvement across both tools and processes.

Role and Responsibilities :

• Transform our CRM platform from being a transactional tool to an environment capable of supporting a coordinated customer relationship management solution enabling business value across the organization.
• Coordinate the strategic and operational aspects of our Salesforce platform, collaborating with cross-functional teams to optimize sales processes, improve data integrity, and drive overall sales performance.
• Deep understanding of Salesforce.com, strong leadership skills, and a passion for demonstrating technology to achieve business goals.
• Optimize customer facing processes by using Salesforce CRM to enable the field organization to spend more time with their customers.
• Drive process optimization and lead all aspects of process deployment enabling the sales organization to become more agile and mobile.
• Collaborate with sales teams and other collaborators to understand business needs and translate them into technical requirements.
• Own the end-to-end deployment of Salesforce and supporting tools, including configuration, customization, and integration with existing systems, working with the IT organizations to provide ongoing support and maintenance for Salesforce.
• Develop and deliver training programs to ensure successful adoption of Salesforce by sales teams.
• Enable an environment that supports the integration and utilization of Generative AI within Micron.
• Provide effective leadership to a team of business process re-engineers, guiding them through the vital change management associated with this activity.

Education and Qualifications :

• Experience with key sales processes, including revenue management, demand creation, samples, and opportunity management.
• Bachelor’s degree in business, Information Technology, or a related field.
• Proven experience as a Salesforce.com administrator and / or leader in a sales Operations environment.
• Solid understanding of Salesforce.com architecture, data models, and standard methodologies.
• Good project management skills with the ability to prioritize while driving change within an organization.
• Effective leadership skills with experience managing a team of business process re-engineers and demonstrated ability to work cross-functionally utilizing cross-functional teams.
• Excellent verbal and written communication skills, with the ability to optimally sell ideas internally as well as train and support users.

Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

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