Client Service Manager

Overview

We are seeking a Client Service Manager II with experience in the commercial (property / casualty) insurance environment to join our growing team to deliver exceptional customer service! Are you interested in helping a range of clients through issues that vary from relatively simply to moderately complex?

We are looking for people who are passionate about building relationships, collaborating with the sales team to achieve goals, constantly seek improvement and will demonstrate the value Gallagher can provide.

How you'll make an impact Take a leadership role in the renewal process to ensure the best possible solution are delivered to clients in a high quality and timely manner.

Secure existing business and drive the sale of additional services and lines of coverage. Nurture relationships with your buyer in the client organization as well as with the day-to-day client representatives.

Guide your team members in addressing a client’s risk management needs through consultative conversations. Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.

Conduct periodic audits to ensure compliance standards and service levels are met. Maintain accurate client and policy data and documents within Gallagher systems.

Use Gallagher’s technology to improve your productivity. Skills for Success Develop professional relationships with your internal and external partners.

Utilize your resilient and adaptable mentality in the face of shifting priorities. Eagerness to collaborate with all Gallagher teams and employees! About You Have a current Property and Casualty License.

Bachelor’s degree with 3+ years client service and / or claims management experience-OR-High School degree / GED with 8+ years client service and / or claims management experience.

1 year of Supervisory experience Preferred Previous insurance knowledge and experience managing client relationships. Solid financial acumen.

Behaviors Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills.

Comfortably engage others in consultative discussion. Effectively manages / balances multiple and sometimes competing priorities.

Works in a self-directed manner. #LI-WM1 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve : Medical / dental / vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include : Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more...