Data Center Devops Engineer L2

Milestone is seeking an IT professional with strong communications, problem-solving and technical skills to help with day-to-day hardware deployment and repair systems operations.

DevOps Engineers are responsible for deploying, troubleshooting, repairing and ensuring the server fleet is operating at its maximum capacity.

As a member of this dynamic team of DevOps Engineers, you will be responsible for monitoring your task queue to identify tickets that require additional assistance from your expertise.

As part of a Data Center DevOps team, you will work in a local datacenter interfacing directly with the datacenter operations team to assist in providing post hardware repair support to ensure hardware gets validated and returned to the production fleet.

As an autonomous enterprising person, you will be required to take initiative and drive leadership representing the Infrastructure and Shared Services (ISS) team in the datacenter.

How You Will Make an Impact :

Strong hands-on working knowledge of Linux

Working knowledge of Windows administration

Understanding of networking and storage infrastructure

Managing your Jira ticket queue, troubleshooting hardware failure issues, applying appropriate repair steps, and validating hardware to send them back out to production fleet

Identify some basic code related problems in the validation process, and create tickets for the appropriate team to implement a fix

Communicate extensively with the datacenter operations teams working hand in hand resolving hardware issues

Maintain and contribute technical documentation, troubleshooting manuals and run books to an internal wiki

Continuously review, learn, and understand internal services and tools that apply to our IT workflows

Provide mentoring and training when necessary to the DC Operations team

Familiar experience with hardware from vendors like, Cisco, Brocade, and Supermicro

Resourcefulness and problem-solving aptitude

What you will need to Succeed :

Computer Science, Computer Hardware Engineering education, or at least five years in the industry

Excellent interpersonal and teamwork skills

Good written and verbal communication skills

Must be detail-oriented and a well-organized self-starter

Can be open to constructive criticism

Ability to explain complicated hardware issues, hardware configurations and BIOS configurations

Fantastic problem-solving skills, especially related to server hardware

Ability to take ownership of issues that arise from various hardware and software problems and follow them to resolution

Proven experience as a DevOps Engineer, System Operator or Administrator or similar role

Able to safely lift and move a minimum of fifty (50) pounds

Preferred Qualifications :

Basic knowledge of Pure Storage products such as Flash Array and Flash Blade

Scripting is desirable in Python or Ansible programing

Familiar with automated booting in a Linux environment

Familiarity with automation tools, such as Jenkins, Docker, etc

Familiarity with the Google suite of tools, including Sheets, Docs, etc.

Familiarity with ESXI / VMWare

Previous ticket system exposure

Knowledge of computer applications preferably with Slack, Teams, Jira, Google Workspace, and Microsoft Office Products