Search jobs > Durham, NC > Operation analyst

CX Operations Business Analyst

VirtualVocations
Durham, North Carolina, United States
Full-time

A company is looking for a CX Operations Business Analyst III.Key ResponsibilitiesAnalyze business data to provide insights into Customer Experience and SuccessPartner with various departments to discover insights and optimization opportunitiesPresent complex data and trends through dashboards and reports to support business strategyRequired Qualifications5+ years of experience in Data Analytics, Business Intelligence, or Customer Experience OperationsExperience with Zendesk, Salesforce, Chatbots, Google BigQuery, and related systemsProficiency in data visualization tools and advanced Excel skillsExperience with SQL, Python, and querying databasesFamiliarity with customer experience metrics such as NPS, CSAT, and CES

2 days ago
Related jobs
Promoted
VirtualVocations
Durham, North Carolina

A company is looking for a CX Operations Business Analyst III. ...

Promoted
Lenovo
Morrisville, North Carolina

The Business Operations Analyst will play a crucial role in ensuring the seamless integration and utilization of our Global Business Tools across various product and business segments within Lenovo North America. North America Business Operations Analyst. Ensure all product and business segments eff...

Promoted
VirtualVocations
Durham, North Carolina

A company is looking for a Sr Business Operations Analyst to facilitate coordination between Finance, Procurement, and Product and Technology teams. ...

Vaya Health
Remote, NC, US
Remote

The Pharmacy Operations Business Analyst role facilitates the technical and manual aspects of the Physician Administered Drug Program (PADP) program and Outpatient Pharmacy program. Additionally, the Business Analyst assesses and resolves day-to-day pharmacy operations needs, such as response file r...

Promoted
VirtualVocations
Durham, North Carolina

A company is looking for a CX Operations Data Analyst III who will focus on data analysis to enhance customer experience. ...

Work At Home Vintage Experts
Raleigh, North Carolina
Remote

Operations Business Analyst positions. Process transactions and follow varied workflows dependent upon line of business, company, state, specific rules, and regulations. ...

Promoted
VirtualVocations
Durham, North Carolina

A company is looking for a Business Analyst / Data Scientist to support the National Oceanic and Atmospheric Administration's Cloud Program Office Initiative. ...

Promoted
On-Board Companies
Raleigh, North Carolina

Responsible for completing the project as per its contracted scope; monitor progress and performance against the project plan. Conducts meetings and prepares reports to communicate the status of the project to project team and client. Set priorities, assign tasks, and coordinate project staff to mee...

Promoted
UNC Health Care
Morrisville, North Carolina

The HCS Operational Project Manager is responsible for leading major system-wide operational projects for UNC Health Care. The HCS Operational Project Manager defines project scope, goals, and deliverables that support system-wide business goals in collaboration with senior management and stakeholde...

Promoted
WIRB - Copernicus Group
Durham, North Carolina
Remote

The Project Manager, Scale Management is responsible for licensing, acquiring and obtaining translations of Clinical Outcome Assessments (COAs) in sponsor clinical trials. With a focus on all aspects related to the acquisition of COAs and their linguistic validation/localization, the Project Manager...