Job Description
Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides / bell staff, concierge staff and PBX operators.
- Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time.
- Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
- Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests / needs.
- Assist the General Manager by handling special requests, group blocking and unusual circumstances.
Location Description
6401 South 13th Street, Milwaukee, Wisconsin 53221 Welcome to the Crowne Plaza® Milwaukee South hotel, located off I-94, just under three miles from General Mitchell International Airport and less than 10 miles from downtown.
Ideal for discerning business and leisure travelers, this upscale hotel offers the most contemporary full-service accommodations among Milwaukee (MKE) Airport hotels.
A convenient airport location, free airport shuttle, a Parking program and more than 24,000 sq ft of event space make our hotel ideal for business conventions, meetings and weddings.
A two-hour response guarantee for all event space inquiries and a professional Crowne Meeting Director, who will lead your Daily Meeting Debriefs, make event-planning easy for our hotel's guests.
Requirements
- High work ethic, self-initiative , independent judgment
- Proven customer service and problem solving experience
- Regular attendance according to established guidelines
- May be required to work varying schedules to reflect the business needs of the property
- Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
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