Business Support Manager II

Description

Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location.

Functions managed may include : financial control / budgeting and consolidation, personnel processes, audit / compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication.

Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements.

Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial / accounting practices.

Generally has full management responsibility over a relatively large team and may manage one or more levels of managers.

Leads the support / administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement.

Resolves personnel, audit and / or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department.

Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.

This role will be supporting the Client Protection Business Enablement & Controls Team.

Responsibilities

• Partner with CP leadership and key stakeholders to evolve routines to better communicate change, drive prioritization, understand and identify risks and ensure partner voice and ownership is included
• Partner, own and lead key projects and initiatives that arise as part of end-to-end work groups, key deliverables or initiatives that arise as a result of the dynamic nature claims and fraud
• With an enterprise mindset and data driven approach create executive level presentations
• Support and own team routines
• Synthesize relevant data from various sources into cohesive, well organized stories
• Develop an expert understanding of Client Protection and broader LOB, partner KPIs to ensure consistency in how we measure, communicate and track progress
• Identify key business problems, themes and opportunities

Required Qualifications :

• Accountable - ability to assume significant responsibilities and flexibility to manage changing deadlines and priorities
• Follow-through and consistency - deliver on commitments; close the loop
• Remains positive and focused during times of pressure, adversity, or change
• Intellectual curiosity and strong urge to delve into a problem to determine the root cause and come up with creative solutions
• Leadership skills and proven experience leading projects or programs with multiple stakeholders
• Experience presenting or interacting with multiple levels of leadership
• Strong attention to detail and a passion for ensuring flawless execution
• Intellectual curiosity and the willingness to challenge the status quo
• Strong critical thinking and problem solving, strategy planning and project management experience
• Demonstrated leadership and influence management skills
• Self-starter with ability to work with minimal supervision
• Effective communication (both in writing and when speaking) using clear, concise and simple language.
• Proficient in Microsoft office (Excel, SharePoint, etc..)
• Organizationally savvy; knows how to make connections across geographies, businesses and hierarchies to get things done
• Proven record of innovation and implementation through strong teamwork. Demonstrated ability to encourage collaboration, connection and teamwork within and beyond his / her team

Desired Qualifications :

• Project Management Experience
• Reporting / Analysis Experience
• Experience in creating Executive Presentations

Skills :

• Strong Communicate
• Drive Prioritization
• Create Executive Level Presentations
• Lead Projects
• Flawless Execution
• Critical Thinker
• Influence
• Self-Starter
• Microsoft Office
• Encourage Collaboration

Minimum Education Requirement : Bachelor’s degree or equivalent work experience

Shift :

1st shift (United States of America)

Hours Per Week :