Application Support Analyst

Job Description

Job Description

Position :                  Application Support Analyst

Classification :         Full-time, Exempt

Reports to :              Manager, Information Systems

Company :                DePelchin Family Services

Location :                 Houston, TX

Position Description :

The Application Support Analyst is responsible for resolving end-user issues with software and responding to requests for enhancements. This position is accountable for smooth, efficient, and coordinated information reporting processes. The position requires strong interpersonal and verbal skills, and the ability to appropriately obtain and handle requests for sensitive information.

Primary Responsibilities :

• Supports software programs across multiple departments and functions. Resolves customer problems with software and responds to requested improvements and enhancements.
• Identifies and communicates service improvement opportunities.
• Performs system configuration.
• Assists with the development of forms and reports.
• Assists with the implementation of upgrades and new applications.
• Assists with the development and delivery of training on software applications.
• Responsible for manual and automated operational tasks.
• Demonstrates an interest in personal and professional growth.

Required Qualifications :

Preferred Qualifications :

Knowledge, Skills, and Abilities :

Work Conditions :

DePelchin is Proud to be an Equal Opportunity Workplace.

DePelchin is committed to selecting and employing the best and most qualified person available for each job opening without unlawful discrimination of any kind. Additionally, DePelchin is committed to providing a work environment free of discrimination and harassment on the basis of race, color, sex (including pregnancy, sexual orientation and gender identity), marital or parental status, veteran status, religion, national origin, age, disability, family medical history, genetic information, or political affiliation.

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