Senior Business Control Specialist - Global Operations

Job Description :

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone.

We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description :

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF).

Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards.

Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Line of Business Job Description :

Provide Single Process Inventory (SPI) Program support in executing internal control disciplines and operational excellence for the various Enterprise Transaction Services (ETS) business units within Global Operations.

ETS has four primary business units; Check Operations, Cash & Transportation Services, Unclaimed Property Operations, and Wholesale Lockbox Operations.

Responsibilities :

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
• Monitoring and executing SPI inventory / Process Owner Portal (POP) change requests and validating outcomes; includes POP data entry
• Partnering and leading discussions with ETS Management, Risk & Compliance, and other SPI content owners to validate inventory accuracy
• Facilitating periodic evaluation of process and control effectiveness ensuring compliance with laws, rules, regulations, policies, and standards
• Ability to build and leverage positive relationships with FLU partners
• Acting as the champion for key Risk and process management initiatives and ongoing process improvements related to SPI governance
• Engagement and support of metric reporting and oversight of inventory
• Preparation of executive risk forum materials and presentations
• Ensuring accurate and consistent risk disciplines are in place to deliver the best outcomes for our customers, clients, and shareholders, and to protect our company's reputation
• Communicating risk positions crisply and candidly with leaders across the organization and with internal business partners
• Demonstrating commitment to excellence by reducing inefficiencies, mitigating risks, and minimizing potential issues
• Contributing to the Global Operations (GO) Quarterly Risk ID and annual Risk and Control Self-Assessment (RCSA)

Required Qualifications :

• A minimum 5 years of financial services experience relating to risk management, audit or compliance disciplines
• Must have strong verbal & written communication skills, including : questioning, listening, influencing, critical thinking and connecting appropriate solutions to FLU needs.

Ability to build and leverage positive relationships with FLU partners.

• Must have prior experience developing Quality Assurance (QA) Framework / SPI Inventories
• Strong critical thinking skills and demonstrated ability to balance risk / reward in the decision making process
• Strong research, attention to detail, planning, and management organizational skills
• Ability to make recommendations and provide guidance to effectively guide tasks
• MS Office Proficiency (Excel, Word, PowerPoint)
• Flexibility and ability to effectively work in a changing environment
• Ability to simplify analysis and complex information into succinct executive-level presentations

Desired Qualifications :

ETS knowledge / experience.

Skills :

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording / Organizing Information
• Research

Shift :

1st shift (United States of America)

Hours Per Week :