Workforce Analyst

Role Summary :

Reporting to the Manager of Service Insights and Modeling (SIM), the Workforce Analyst implements daily forecasting and long-term planning activities.

They will be responsible for utilizing their judgment, analytical capabilities and communication skills with business leaders to determine the staffing needs of business units to achieve their goals.

Responsibilities :

Uses workforce management software and analytic tools to provide quality forecasts based upon business unit objectives.

Provides recommendations for times and attendance for training and other offline activities. Conducts meetings with the business leaders to review staff plan and volumes forecasts.

• Analyzes staff utilization to increase efficiencies within business units. Assesses areas of improvement, provides recommendations, and partners with the businesses to execute the plans.
• Uses historical data and current trends to identify the need for schedule realignments. Provides recommendations for time off allowances.

Communicates with business partners to gain agreement and fully understand expectations and client goals.

Identifies areas of opportunity to improve efficiencies within the schedule management processes and data delivery. Identifies short- and long-term strategies to achieve departmental goals.

Qualifications : Required :

Required :

• Bachelor's degree or the equivalent combination of education and relevant experience AND -2+ years of total relevant work experience
• Proficiency with data, particularly querying data with SQL and managing data in spreadsheets and databases

Preferred :

• Strong analytical foundation, sound judgment, and ability to solve problems independently
• Experience leveraging multiple data sources to generate data supported recommendations
• Proven ability to communicate data to high level stakeholders
• Knowledge of statistical concepts to provide new insights to internal and external stakeholders
• Experience with visualization software like Tableau, orPowerBI to communicate business performance and status
• Demonstrated ability to leverage technology to implement efficient, robust, and cross-functional solutions
• Excellent time management skills and ability to prioritize multiple tasks
• Excellent customer service, interpersonal, and communication skills
• Proactive in seeking out process improvement to reduce expense or improve efficiency

FINRA Requirements

FINRA licenses are not required and will not be supported for this role.

Work Flexibility

This role is eligible for hybrid work, with up to two days per week from home.

Base salary ranges :

$68,500 - $92,500 for the location of : California, New York

$68,500 - $92,500 for the location of : Washington, D.C

$68,500 - $92,500 for the location of : Colorado, Maryland, Washington and all other US locations

Placement within the range provided above is based on the individual’s relevant experience and skills for the role. Base salary is only one component of our total compensation package.

Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.

This job posting is expected to be available until :

12 / 15 / 2024

Commitment to Diversity, Equity, and Inclusion :

We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients.

Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community.

We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day.

Benefits : We invest in our people through a wide range of programs and benefits, including :

• Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions
• Flexible work opportunities
• Health care benefits (medical, dental, vision)
• Tuition assistance
• Wellness programs (fitness reimbursement, Employee Assistance Program)

Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates’ well-being and addressing the needs of our clients, business, and communities is unwavering.

T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.