We are building a World Class Service Center and invite you to join a team of people who are committed to a core objective of supporting life changing service and providing professional expertise to the operations and leaders we support.
About the Company
Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries.
Affiliates of Pennant Services now operate 111 senior living, home health, hospice and home care operations across 14 states and we are growing! These operations have no corporate headquarters or traditional management hierarchy.
Instead, they operate independently with support from the Service Center, a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies.
Something else that sets us apart from other companies is the quality of our most valuable resources our people! We are dedicated to living out our culture as defined by our core values, CAPLICO :
C ustomer Second
A ccountability
P assion for Learning
L ove One Another
I ntelligent Risk Taking
C elebrate
O wnership
By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners.
Our culture fosters excellence both personally and professionally and promotes development that leads to continued success.
About the Opportunity
The Quality Improvement Resource will support Pennant operations for publicly reported and other quality metrics tracked, regulated, and monitored by CMS, state regulatory agencies and other payors.
This includes partnering to build a world class Quality Team. This includes education, modeling, design, and operation of a quality management infrastructure which promotes the delivery of high-quality care that is safe, effective, consistent, person-centered, and culturally responsive.
They will develop programs to review and evaluate clinical care and outcomes across multiple facilities and programs. They implement a strategy and plans for a quality improvement function in collaboration with the administrative and clinical leaders of the organization.
This role also presents results of improvement efforts and ongoing measures of clinical processes to management.
Duties and Responsibilities
In partnership with Field Leaders, oversees the development, implementation, and management of quality for Home Health operations to include, STAR rating, reducing unplanned Hospitalizations, HHCAHPS and HHVBP calculations and measures.
Works collaboratively with other Pennant Resources to address any areas identified for improvement and development.
Interacts with local Pennant and partner clinical and operational leaders to facilitate goals and directives from the Quality Team and share best practices in those interventions.
Partners with the Quality Team to create a culture of quality, safety, and continuous improvement through innovative approaches in engaging staff, agency leaders and Pennant resources.
Analyzes data, interprets trends and significant variances as opportunities to improve outcomes.
Leads initiatives that support improvement of organizational processes for clinical care delivery, business operations and administration.
Collaborates with the leadership team in identifying opportunities for improvement.
Research best practices, national and regional benchmarks, and industry standards.
Collaborates with Clinical Operations and Compliance staff to develop effective internal controls and corrective action plans that promote adherence to applicable state / federal laws and the program requirements of accreditation agencies and payer sources.
Creates Value through quality improvement Initiatives and alignment related to Clinical performance.
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job.
The incumbents may be requested to perform job-related tasks other than those stated in this description.
Qualifications
Minimum Requirements
Clinical Licensure Preferred (RN, PT, OT, ST)
Care Delivery Experience with Home Health and Hospice care settings a plus.
Leadership Experience with Home Health and Hospice Care settings a plus
Experienceand Knowledge of CMS Quality Reporting Program Elements for Home Health and Hospice
Experience with data and report providers to drive improvement including HCHB for point care and back-office management and SHP analytics.
Experience with Quality Management and Performance Improvement.
Understanding of Microsoft Office platform and proficiency with Excel, Teams, and Outlook
Resource must resideor be willing to relocate to Connecticut.
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