SUMMARY
Assistant supervisor is responsible for providing assistance to the Project Supervisor and Manager in managing bridges as needed on weekdays, weekends and holidays.
The responsibilities include creating effective schedules, overseeing shift changes to ensure required coverage, and providing direction to Team Leads.
The Toll Supervisor will work with Project Supervisor and Manager in handling all administrative duties including invoicing, recruitment, training, and client management.
Key Responsibilities :
- Must be available to work shifts on weekends and holidays
- Develop weekend and holiday schedules based on client needs
- Responsible for daily reports to Project Supervisor and Manager
- Reviews and evaluates staff
- Responsible for providing progress reports to Project Supervisor
- Recruits, train and develops staff to exceed contract compliance
- Ensures all company policies and procedures are followed
- Check employee uniform
- Other duties as assigned.
ESSENTIAL DUTIES include the following.
- Collects tolls and is accountable for correct financial transactions.
- Promotes good job relationships and extends courtesy to patrons under all circumstances.
- Reports toll violations, abnormalities, and unusual situations and malfunctions of equipment to the Plaza Supervisor.
- Responsible for complying with client Polices, Rules and Regulations.
- Collects toll accurately, efficiently, and courteously while always maintaining good public relations.
- Makes change and issues receipts to motorists.
- Separates scrip, coins, and bills into proper denominations for deposit.
- Collects toll at the facilities and is responsible for funds and accountability of such funds.
- Collects tolls and is accountable for correct financial transactions.
- Answers questions and gives directions to patrons in a courteous and efficient manner.
- Maintains neatness in attire and maintenance of items issued.
- May be assigned to one of the three toll shifts and / or bridges.
- Able to work weekends and holidays.
- Other duties as assigned.
EDUCATION and / or EXPERIENCE
- High school diploma or GED.
- Strong customer service experience.
- Cash handling experience is preferred but not required.
- Willingness to be flexible, work multiple facility locations.
- Ability to handle challenging and at times, emotionally charged situations.
- Ability to speak, read, and comprehend the English language.
- Willingness to work in the elements heat, wind, snow, rain, etc.
- Ability to lift, push and pull at least 10 pounds.
- Ability to stand, walk and run for extended periods of time.
We proactively offer employment and advancement opportunities for individuals from all backgrounds. By engaging in a diverse workforce and using a diverse groups of suppliers, we position ourselves to successfully compete in a 21st Century global economy.
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