Vice President; Business Support Manager, GM Operational Risk & Controls

Job Description :

Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.

The candidate will join the Single Process Inventory (SPI) Team within Global Markets COO to lead / manage core SPI risk and control programs.

The candidate must be able to thrive in a fast-paced and high-pressure environment.

The SPI Team partners with the Front-Line Unit (FLU), Business Controls, Risk, Audit, and other partners across the organization to ensure the SPI inventory adheres to Enterprise standards and drives a comprehensive and consistent approach to process modeling and process enrichment.

Core Responsibilities :

• Assist Process Owners to design, build and improve end-to-end processes, workflows, controls, and metrics.
• Develop and implement reporting routines using business intelligence tools.
• Identify and execute ongoing process improvements and escalate potential issues.
• Prepare presentation materials and provide analysis for monthly, quarterly, and ad hoc forums.
• Analyze QA metric results and escalate breaches for commentary and action plans.
• Serve as point of contact for exams, risk assessments, and issues.
• Communicate updates to key stakeholders regarding issues and deliverables.
• Face off with senior stakeholders on SPI operational risk matters.
• Work with Process Owners, Compliance / Risk, and Business Controls partners to respond and remediate process challenges raised by Global Compliance and Operational Risk (GCOR) within established SLA.
• Support remediation for SPI related audit issues.
• Support ongoing enterprise requirements for SPI & ensure SPI deliverables are completed on time.
• Implement and maintain policies and procedures.

This position requires the ability to multi-task, assist others with complex items and those that require extensive research, while independently prioritizing his / her workload.

Must build strong relationships with Line of Business Partners and understand key business processes and their implications on other groups / divisions within the company.

The role will also be expected to think analytically and provide effective solutions to tactical challenges.

Requirements / Qualifications :

• 5+ years of experience in process management, business controls, or risk management (business, operations, finance, compliance, operational risk, audit).
• Proven ability to lead and influence with key control partners including Front Office, Risk, Compliance, Business Controls, Legal, and Audit.
• Strong analytical, conceptual, and problem-solving skills; ability to drive root cause analysis, focus on details, identify issues, prioritize quickly, and recommend solutions.
• Highly organized, able to effectively plan / manage deliverables and execute tasks in a high-pressure environment.
• Ability to work independently; set and manage plans, achieve results.
• Advanced proficiency in various MS tools including Excel, PowerPoint, Access, and SharePoint.
• Ability to quickly develop subject matter expertise across a broad spectrum of issues.
• Ability to influence desired outcomes without direct management responsibilities.
• Bachelor's Degree or equivalent work experience.

Desired Skills :

• Global Markets / Sales & Trading experience and knowledge of business processes & products.
• Ability to build partnerships; resolve conflict with minimal noise with strong awareness of when to escalate to management.
• Demonstrated professional writing proficiency, strong verbal communication, and presentation skills.
• Track record of innovative thinking.
• Familiarity with operational risk program requirements within a financial institution.

Shift :

1st shift (United States of America)

Hours Per Week :

Pay Transparency details :

US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)

Pay and benefits information

Pay range : $110,000.00 - $175,000.00 annualized salary, offers to be determined based on experience, education, and skill set.

Discretionary incentive eligible. This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and / or group;

and the overall success of the Company.

Benefits : This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources, and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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