Overview
The Service Administrative Assistant is responsible for managing installed equipment repairs
and calibrations and plays a crucial role in fostering effective communication with both internal
and external stakeholders, delivering top-notch customer service, and providing invaluable
support to e3 Customers, the e3 Sales Team, and their e3 Service colleagues.
Responsibilities
Schedule customers for calibration appointments, installations, routine service, and
emergency repairs.
- Partner with Sales Admin to support the customer.
- Provide technicians with pertinent information related to service calls.
- Responsible for confirming technician appointments.
- Order parts as required; ensure purchase orders (POs) are provided to appropriate
stakeholders.
Review and submit all service calls for invoicing, ensuring POs when needed, no pricing
errors and the job does / does not require any follow up appointments.
- Schedule, coordinate, and track all in-house and manufacturer repairs.
- Maintain customer database, including updates to addresses, phone numbers, email
addresses, and contact names and email addresses.
Maintain files; ensuring all service paperwork is filed correctly and accessible as
needed.
Maintain updated and accurate price lists to ensure all parts and service are
quoted / billed correctly.
- Serve as local office contact for receiving and shipping of parts.
- Support new prospect / customer initiatives.
- All other duties as assigned.
Qualifications
Required Skills / Abilities :
- Team player with a positive attitude.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to prioritize tasks and to delegate them when appropriate.
- Strong analytical and problem-solving skills.
- Ability to function well in a high-paced and at times stressful environment.
- Ability to foster a collaborative and efficient work environment.
- Proficient with Microsoft Office Suite or related software.
- Knowledge of Salesforce and Navision or other ERP system.
Education and Experience :
- Must be at least 18 years of age.
- High school diploma or equivalent.
- At least one-year related administration experience required.
- Previous customer service experience
Travel :
10% - Occasional travel to home office and annual conferences.
Physical Requirements :
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 25 pounds at times.
LI-LD1
IND2
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