UM Call Center Coordinator
Under the general direction of the UM Manager of Operations and Supervisor, the Member UM Call Center Coordinator, is a high paced position that requires timely answering of telephone calls from Members, asking to complete, create, redirect and / or service authorization requests.
This position requires that one be organized, ability to multitask, set priorities and manage time effectively. a working knowledge of ICD-9 / 10, CPT Coding and Medical Terminology.
The UM Coordinator will also ensure that Member calls are responded to in an accurate and timely manner while always maintaining highest level of customer service.
Education & Experience
- Minimum of one (1) year of experience as a Call Center Representative
- Experience as a Caller Center Representative preferably in an HMO or Managed Care Setting
- Managed Care or physician office experience preferred
- Medical Assistant (MA) certificate preferred
Key Qualifications
- Skilled in computer applications, including word processing, database and spreadsheets
- Good customer service skills a must
- Knowledge of ICD-9 / 10 and CPT code preferred
Coordinator - UM Member Call Center
Under the general direction of the UM Manager of Operations and Supervisor, the Member UM Call Center Coordinator, is a high paced position that requires timely answering of telephone calls from Members, asking to complete, create, redirect and/or service authorization requests. The UM Coordinator w...
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