Retail Area Manager

The Black Tux is here to help people look their best and feel confident for big days and every day. We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills.

With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time.

We are looking for an engaging Retail Market Managerto help us build our retail presence in the Atlanta Showroomand surrounding areas.

The candidate will work with their peers, Area Managers, and the Retail Vice President and Director to develop the foundation for our retail business and community presence across the market.

We are looking for an individual who can work in a fast-paced environment and has great interpersonal skills. In this role, you will focus on executing processes and procedures that help us consistently provide an exceptional customer experience and ensure that the showroom exceeds performance targets, and maintain brand consistency.

How we work This role will be based out of our Atlanta. As an Onsite TBT team member, you will need to be in person working full-time (40 hours per week) from a showroom.

The reason being, this role has a requirement for a physical presence to do this job with customers and team members. We host a number of onsite events where all our team members are welcome!

• Embody our values and effectively conveying our brand philosophy to customers and employees
• Manage scheduling and time-off matters for all Showroom and Nordstrom associates
• Identify training needs and support ongoing training and development for all team members
• Ensure all stores deliver exceptional customer service and resolve any customer complaints or issues promptly
• Analyze sales data to identify trends and areas for improvement across the area
• Regularly visit stores to assess operational efficiency
• Host weekly meetings and support performance reviews for associates within the market
• Implement and maintain visual merchandising standards across the market
• Conduct regular cycle counts, inventory audits, and supply requests to support the assigned market’s product needs for exceptional customer experience
• Ensure appointment compliance across the market to protect the revenue allocation
• Assist with Showroom or Nordstrom launches as the business requires
• Support employee lifecycle including hiring, training, disciplinary actions, terminations, and conflict resolution as needed within an assigned area
• Awareness of store budgets and travel expenses across the market
• Support the supervising Area Manager with administrative and strategic responsibilities

Who You Are

• 3-5 years of retail or related industry management experience
• Proven record hiring, managing, developing, and retaining a team
• Independent work ethic, highly organized in time management skills, and personal accountability
• Innovative, positive, proactive team player
• Strong analytical and problem-solving skills
• Ability to adapt to changing priorities
• Proficient in technology and quick learner for new platforms
• Willingness to travel to stores throughout the assigned area or other areas as needed
• Experience as a vendor or partner within a department store is a plus
• Previous remote or satellite leadership is a plus
• Bachelor's degree is a plus

You describe yourself as kind, collaborative, and creative. You know ownership is more than a responsibility; it's about taking pride in your work and accountability for any success or failure.

Customer experience is at the heart of everything you do, it inspires and motivates you to hold a high expectation of yourself and your teammates.

You are humble, inclusive, and respectful.

Perks and Benefits

• Health benefits and 401(K) for full time team members
• Monthly lunch stipend
• Free snacks & beverages
• Generous paid time off
• Paid time and a half for company-recognized holidays (i.e.Thanksgiving, Christmas Eve, Christmas Day, & New Year’s Day).

Our stores run on appointments and do not participate in Black Friday sales, thus no adjustments to hours on this day

• Paid parking & transportation
• Employee engagement & cultural events
• Free Rentals + discounts on garment purchases for you, your partner, and friends & family
• Team member discount on Marke jewelry products
• Annual compensation process

$77,000 - $90,000 a yearThe base salary range for this position will be $77,000-$90,000. Compensation may vary based on the candidate’s skills, qualifications, and location.

The Black Tux defines compensation plans using market data aligned with comparable companies at a similar stage and size as ours.

Diversity Equity & Inclusion We believe our people are our most important asset. The Black Tux is committed to bringing people together from various backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment.

We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.

We are an equal-opportunity employer to all. The Black Tux Participates in E-Verify. E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration.

It allows employers to confirm an individual's employment eligibility to work in the United States.Privacy Policy Notice disclosed here.