Director of Operations

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Sr Manager, Truck Maintenance

Management Level

Sr Manager - People Leader

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 15% of the time

Work Shift

Compensation

Compensation includes a base salary of $116,500.00 - $194,200.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities.

Position may be eligible for additional compensation that may include an incentive program.

Job Description

Fleet Services by Cox Automotive Services keeps your fleet moving.

Headquartered in Indianapolis, Fleet Services by Cox Automotive (FSCA) has grown to become one of the largest fleet maintenance companies in the country.

FSCA is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers.

FSCA also services customers utilizing its 20+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair.

We are supported by a 24 / 7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.

FSCA is currently hiring a Director of Operations to join our Management Team to support future growth of the Company. If you are looking for a new place to call home, we would love to talk to you!

Duties :

• Ability to lead a team of Mobile Technician Leaders to drive productivity and growth
• Skillset in Sales and mechanically inclined; generating new business within the market and supporting the operations of the business
• Knowledge of the mobile work environment and challenges, maintenance practices, and CAMFS-specific requirements and processes for mobile maintenance
• Ability to act with a high sense of urgency.
• Expresses ideas and disagreements, constructively resolves conflict, and encourages others to do the same.
• Able to collaborate with customers, especially customers with urgent issues, to provide solutions that meet customer requirements.
• Strong Excel and data entry skills, and the ability to learn new platforms (such as CAMFS IT Systems, including Web Wrench, MobileFrame, RO Writer)
• Demonstrated skill and interest in continuous improvement of processes.
• Proficient computer skills. Competent using Microsoft Office Suite (Excel, Word, Power Point, Skype, etc.)
• Able to motivate team members to achieve daily, weekly, and monthly goals.
• Provide leadership to individuals and management team daily.
• Drive New Business in Developing Markets and Support current business in existing markets.
• Develop productivity reports and work with team members to improve productivity.
• Actively work across CAMFS organizations to resolve issues related to the technician's role.
• Lead MTLs to perform best practices and achieve Quarterly targets.
• Meet with MTL's, Technician's, and Customers frequently.
• Directly Oversee the operations and Mobile Technician Leaders in the Market.
• Providing leadership and supervision, to ensure high level of efficiency, productivity and safety standards are met.
• Coordinating and conducting regular meetings with technicians to engage, energize and mentor.
• Performs other duties and responsibilities as assigned.

Requirements :

• High School Diploma or GED Preferred with twelve years (12) of experience as a Diesel Technician on Medium to Heavy-duty vehicle repair or equivalent combination of technical education / certifications / skills / experiences
• Bachelor's degree with Eight (8) plus years of experience as a Diesel Technician on Medium to Heavy-duty vehicle repair or equivalent combination of technical education / certifications / skills / experiences
• Minimum of three (3) years' experience in a management or leadership role
• Must have valid driver's license and meet Cox Automotive Mobility minimum driving qualification standards.
• Must be at least 21 yrs. or older.

Required Competencies :

Ethics & Values : Adheres to an appropriate and effective set of core values and beliefs during both good and bad times;

acts in line with those values; rewards the right values and disapproves of others; practices what he preaches.

• Action Oriented : Has a sense of urgency daily; is action oriented; not fearful of acting with a minimum of planning; seizes more opportunities than others.
• Technician Focus : Will seamlessly navigate from mentor / coach to 'tough love' manager to manage a diverse set of technicians.
• Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in services;

acts with customers / technicians in mind; establishes and maintains effective relationships with customers / technicians and gains their trust and respect.

• Functional / Technical Skills : Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
• Listening : Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he disagrees.
• Systems : Demonstrated ability to learn and use IT systems related to technician performance.
• Interpersonal Savvy : Relates well to all kinds of people - up, down, and sideways, inside and outside the organization;

builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

• Problem Solving : Can identify problems and develop practical solutions.
• Able to understand internal constraints and avoid a 'take it or leave it' approach to problem-solving.

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position.

However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and / or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations;

seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.

Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars.

Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO).

For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants / employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.