Food & Beverage Manager- Holiday Inn Columbia East Jessup

Job Description

The Assistant Food and Beverage Manager will support the Food and Beverage Manager in overseeing all facets of restaurant and banquet operations.

This includes staff management, customer satisfaction, inventory control, and compliance with all food and beverage regulations.

The ideal candidate will be passionate about the food and beverage industry and possess a strong desire to create memorable dining experiences for our guests.

• Manages day-to-day front of the house F&B operations and staff including supervisors, ensuring quality and standards are met and that we are meeting the expectations of the customers on a daily basis.
• Interview, select, hire, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with company core values.
• Advocate and maintain a team culture built on service excellence, professionalism, teamwork, and an environment to have fun, learn and succeed.
• Implement detailed and ongoing standards and training programs, establishing goals for team members, holding each accountable for the success of the department and overall operation.
• Ensure that food quality is consistent, appealing, and prepared to guest specifications.
• Interact with guests to obtain feedback on quality of service and food in outlets.
• Design and implement department procedures and employee training programs to ensure high-level and consistent service in all areas of food and beverage.
• Ensure that the food & beverage department complies with sanitation and safety standards for guests and associates.
• Resolve guest complaints and coordinate with other department leaders to resolve service delivery or quality breakdowns.
• Promote higher Guest Satisfaction Survey results and exceed company-based bench line criteria by uncovering and resolving inconsistencies in FOH serving practices.
• Manage employee schedules and punch clocks to eliminate unnecessary labor overages.
• Reconcile daily audit materials. (, timesheet authorizations, perpetual inventories, void transaction reports, cash drops, and guest ledger entries).
• Collaborate between operating departments to ensure that all areas of the hotel are advised of actions, programs and initiatives happening in the Food & Beverage Outlets.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objective are met.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Coordinates cleaning program in all F&B areas (including General clean), identifying trends and making recommendation for improvements.
• Reviews comment cards and guest satisfaction results with employees.
• Conducts effective pre-shift meetings during every shift.
• Enforces company human resources policies in all aspects of the manager and teammate experience.
• Enforces all food safety policies and procedures to ensure compliance with the laws, codes, and guidelines set forth by the FDA and Health Department.
• Able to read and understand BEO’s, guaranteeing banquets are being executed as the contract states. Attend BEO Meetings regularly and communicate / delegate and execute event details to and with staff.
• Have complete knowledge of all food and drink menus.
• Be able to expo and help the kitchen with making and getting food out of the window as needed.
• Assist with liquor, beer and wine ordering ensuring it gets put away properly.
• Address and resolve staff issues that occur and handle in a timely and professional matter.

Location Description

7900 Washington Boulevard, Jessup, Maryland 20794 The outstanding Holiday Inn® Columbia East-Jessup features an active lobby with an open, inviting feel.

Complimentary shuttle service within a 5 mile radius. Enjoy a dining experience in our restaurant, enjoy a drink at the bar, workout in our fitness center or relax in our beautiful outdoor pool.

Feel at home in our fresh, comfortable guest rooms featuring energy efficient lighting, electronic do not disturb signs, high definition flat panel televisions, refrigerators, and more.

Requirements

• Minimum of 3 years’ experience at a high-volume, fast paced hotel / restaurant / banquet / bar operation preferred.
• Extensive customer service experience with strong leadership skills to train, coach, develop and motivate others.
• Possess or have ability to obtain Food Handlers and Tips Certification within six months of commencement of employment.
• Highest level of integrity
• Experience with Micros point of sales system strongly preferred.
• Excellent communication skills including writing, speaking, and public speaking.
• Exceptional organizational and operational skills.
• Detail-oriented with proven time management skills.
• Train new staff as needed.
• Excellent interpersonal skills, including tact and professionalism in dealing with staff, customers, and management.
• Ability to work a flexible schedule to include AM / PM shifts, weekends, and holidays.
• Must have the ability to prioritize and delegate.
• Must be able to handle different functions at the same time.
• Must be able to understand the relationship between time and amount of work to be done in order to have functions ready at required time.
• Perform other duties as required / assigned by the Director of Operations
30+ days ago