Service Operations Specialist

The Opportunity :

In this role, you will report to the Operations Specialist Manager and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Location : Houston, TX

Shift : First shift

Hourly Rate : $25. / hr.- $27 / hr. + mileage, parking and toll reimbursement

Must possess reliable transportation and valid driver's license.

Benefits :

Health and Wellness : Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1)

Time Off : Paid Time Off (PTO), Company paid holidays, Choice holidays etc.

Financial Well Being : Spending Accounts : Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount

Added Protection Coverage : To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance

Recognition : Celebrate your peers and earn points to redeem on gifts and products

What we’re looking for

A high school diploma or GED is required for this position, but having an Associate's degree or undergraduate degree in a business or science-related field would be a plus.

3-5+ years of experience in inventory control, procurement, shipping and receiving, or inside sales is preferred.

Certifications such as IATA, DOT, OSHA Right to Know, IMDG, Forklift, and Hazwoper are also a plus.

A valid driver's license and transportation are required.

Experience with VWR / Avantor products and services, as well as cross-referencing and inside sales, is preferred.

The candidate must be able to travel outside Huston, TX up to 25% of the time.

How you will thrive and create an impact

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role you will :

Perform all duties associated with operations of Site Services.

Lead and coordinate the team's efforts to perform tasks related to fulfilling customer requirements.

Work closely with management to complete projects such as Standard Operating Procedures, Scopes of Work, Standard Work, On-The-Job Training, and other assorted tasks along with direct customer interfacing relative to job functions.

Interface directly with customer Point-of-Contact, purchasing directors, facility directors and plant managers etc. to procure lab supplies and material.

Utilize Avantor and customer computer systems : SAP, Inventory Manager, Chemical Manager and / or other customer specific applications.

Train Avantor Lab and Production Services associates on all service offerings.

Provide SAP Support (Full customer services, credit rebills, invoice scrubbing).

Modify and maintain quality metrics and key performance indicators.

Manage a budget related to expense reports.

Meet revenue, TOE, safety, performance and quality goals and objectives

Create programs for enhanced service efficiencies.

Perform other duties as assigned.

Disclaimer :

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle.

It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success.

At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement :

We are an Equal Employment / Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state / province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information.

Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision.

3rd Party Non-Solicitation Policy :

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions.

Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.