Sales Administrator

The Sales Administrator (Order Management / Sales Support) position is currently hybrid and will come into the office once a week in our Redwood City, CA office.

Job Description :

Initial primary tasks entail processing Quotations and Sales Orders in Oracle, providing excellent customer service (for both external and internal / Sales) and working closely with cross-functional teams such as Sales, Procurement, Finance, Service, Order Fulfillment and Logistics.

Primary Responsibilities :

• Process high volume of Quotations and Sales Orders in Oracle (according to SOX controls, corporate policy, and Revenue Recognition requirements) for the AMER Region, in a timely and accurate manner.
• Support Instrument Field Sales with requests.
• Responsible for managing specific Sales Districts.
• Submit customer master / account requests.
• Submit requests for credits / re-bills / RMAs / Replacements.
• Provide support and coverage to counterparts as needed.
• Ability to work in a high-pressure environment, including potential over-time during month and quarter end.

Skills and Knowledge / Minimum Requirements :

• Accurate, detail oriented, able to multi-task, prioritize and stay organized to meet critical deadlines.
• Exceptional written, verbal, and interpersonal skills to articulate clearly and effectively with customers (external and internal) and to write business correspondence.
• Computer literate, proficient / intermediate in Word, Excel, Outlook.
• Must have a team-oriented mindset and be able to build collaborative relationships with management, peers, and cross-functional teams, such as Shipping, Procurement, Finance, Service and Logistics.
• Flexibility to accommodate fluctuations in workload.
• Apply commonsense and able to comprehend a wide variety of complex instructions and requests.

Preferred Qualifications :

• Oracle experience.
• Experience with Order Management processes (quote to order process).
• Experience with Revenue Recognition requirements.
• Experience with Pre / Post-Sales Support.
• Experience operating in a Customer Service team.
• Experience in the Biotech Industry a plus.
• Bachelor's degree preferred or 4+ years relevant experience.

Additional Information : Must be available to potentially work overtime during month and quarter-end.

The hourly rate range for this position is between $29- $31 / hour, without benefits.

Compensation :

Factors which may affect starting pay within this range may include geography / market, skills, education, experience and other qualifications of the successful candidate.