Bilingual Employee Response Center Specialist

Higginbotham , a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide, has an immediate opening for a Bilingual Employee Response Specialist for our Oldsmar, FL office.

The Bilingual Employee Response Specialist acts as a point of contact for the client and their employees regarding their benefit plans.

The Bilingual Employee Response Specialist is also responsible for backing up our COBRA Administration when needed.

Job Duties include :

• Provide exceptional customer service
• Answer and advise client (employees, retirees, and dependents) questions regarding their benefit plans as appropriate.
• Research questions and issues as necessary including discussion with appropriate Carriers and Producer Teams
• Assist with client (employees, retirees, COBRA participants, dependents) enrollment into the appropriate enrollment tool (paper or electronic).
• Log all activity into designated software for reporting purposes. (Document all calls and emails and comments in EPIC)
• Ensure that all client requests (calls, voicemails, emails, etc.) are answered within 3 business hours. ( voicemail is left at 5 : 00pm on Friday, call must be returned by 11 : 00am on Monday.)
• Return employee, client, and Account Manager phone calls and emails promptly
• Enroll employees according to their current enrollment systems
• Answer benefits, HR, Claims related calls as needed by clients
• Assist with COBRA Administration as needed.
• Build and maintain processes and templates (with Director’s assistance) to complete tasks more efficiently and effectively.
• As time allows, assist and cross train on other team functions.
• Assist with marketing Higginbotham’s products and services to clients and prospects as requested.
• Meet deadlines
• Adhere to Higginbotham’s Employee Handbook
• Adhere to Goals and Objectives as presented by the Company and Leadership of your Team for your R&R
• Understanding client expectations
• Knowledge and understanding of the healthcare insurance industry
• Ability to maintain confidentiality and adhere to HIPAA requirements
• Ability to resolve any issues or concerns

Specific Knowledge, Skills and Abilities :

• Computer proficient
• Knowledge of employee benefits, COBRA administration and insurance
• Maintain appropriate license for advising employees on insurance products.
• Thorough knowledge of employee benefit plans and their operations.
• Good working knowledge of COBRA administration a plus.
• Ability to create, copy, edit, save & send using Word, Excel & Outlook
• Ability to type and talk at the same time and navigate through multiple screens
• Must be comfortable working in various software programs at the same time.
• Must be organized and detailed oriented, self-motivated but not afraid to ask questions.
• Needs to be comfortable working with all types of people and on multiple projects simultaneously.

EDUCATION & EXPERIENCE REQUIREMENTS :

• Must have current / Active General Lines or Life & Health Insurance License
• Must be Bilingual (English & Spanish)
• Prefer five (5) or more years of employee benefits, insurance experience, and customer service

KEY PERSONAL QUALITIES :

• High degree of accuracy.
• Exceptional customer service.
• Positive attitude and willingness to learn and be a part of a dynamic, fun team.
• Professional attitude and appearance.
• Be able to work calmly and manage multiple projects with competing deadlines.
• Have a flexible work style as deadlines and demands change.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Adaptable to new or changing situations and circumstances.
• Sensitive to client needs.
• High energy.

Location :

St. Petersburg, FL

Perks & Benefits :

• Generous employee benefits package which includes a robust wellness program
• Employee Ownership Opportunities
• Career progression opportunity the potential for growth within the company
30+ days ago