Job Description Summary
At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet.
We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee regardless of position, role, or identity is treated with respect and given an equal chance to thrive.
Additionally, you will enjoy :
- Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
- 401(k) with company match
- Paid vacation, sick, personal and parental leave time
- Paid Volunteer Time : giving back to our communities is important to us
- Employee Recognition Program convert your recognition points into gift cards
- Employee Assistance Program offers benefits to help you manage daily responsibilities
- Access to on-demand training courses to advance further in your career
Job Description
We are looking for a talented individual
The Client Success Manager is responsible for developing and maintaining excellent relationships with existing and prospective clients, both internal and external, and driving results related to Product & Technology efforts and general client satisfaction.
This role is accountable to the Client Success Director as well as the entire Client Services team, focusing on facilitating effective communication and leadership between Product & Technology teams and CLEAResult clients and business teams.
Immediately, the Client Success Manager will begin immersing in CLEAResult’s Inflation Reduction Act solution, IRA in a Box , driving standardization, speed, and high-quality outcomes.
Candidates must be based in the Central or Eastern Time Zone to be considered.
For this exciting career opportunity, you’re a great match if you can
Bring new technology products and features to market by analyzing proposed product requirements and product development needs
Support solutioning with a defined Product specification and documentation including a menu of available standard Product options and the implication of selecting each option
Engage IT stakeholders, business management, and other strategic partners to support the functional design and delivery of enterprise solutions that span multiple technologies and disciplines
Engage with internal regional leadership to learn our client’s business, their organization, systems, challenges and goals as the primary IT functional contact on any client engagement
Drive business analysis lead workshops and requirements discovery sessions with business teams and IT Business Analysts
Assist software engineering teams including detailing architecture, data flows and performing gap analysis
Maintain the integrity of the business solutions to assure quality and consistency in the face of political and business pressures
Serve as the IT business escalation point for complex business requirements and solutioning. Collaborate as needed with other IT leaders
Regularly appraises current products and their positioning; establishes / executes update schedules integrating releases with marketing, sales and regional teams
Ensure integration of required technical solutions
Collaborate with technical leadership to ensure alignment and adherence to technology initiatives, standards, security requirements, etc.
Adhere to IT Service Management controls including change management, incident management, etc.
Create and deliver solution demonstrations of supporting software to various levels of participants from C-level to end-users
You will have...
Bachelor's Degree in a technical discipline or a related business degree
Minimum of 10 years of product management experience
Ability to effectively prioritize and execute tasks in a high-pressure environment. Can conform to shifting priorities, demands and timelines
Experience overseeing roadmap strategy and definition
Experience with feature delivery and tradeoffs of a technology product
Experience working both independently and in a team-oriented, collaborative, matrixed environment is essential
Excellent organization, planning, and business skills alongside strategic thinking ability; able to see the big picture and how it connects to the details
Excellent product, program and project management skills and demonstrated technical aptitude
Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments
Strong interpersonal skills and ability to build and maintain positive internal and client relationships
Strong verbal, written communication and presentation skills, coupled with ability to comfortably and confidently present to all levels within the enterprise
Working knowledge of digital technology platforms including but not limited to CRM, Digital Commerce, Channel Integrators, CMS, PIM
Experience in energy efficiency, renewable energy, and / or Utility technologies concepts, practices, and procedures preferred
Compensation Range
$110,200.00 - $165,200.00
Currency
Type
Salary
Any offered salary is determined based on internal equity, internal salary ranges, market data / ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.
g. JD / technology), for example.
Additional Job Description