At TechMD, we believe that happy employees lead to a better work environment, which in turn leads to a better experience for our customers.
We’re constantly working to improve company culture, whether it’s through company-wide events or smaller, day-to-day things.
We also have exciting opportunities for employees to get involved in the community, through volunteering and fundraising initiatives.
Position Overview The IT Field Support Technician I primary responsibility is to resolve tickets onsite as assigned and planned out by the Dispatcher.
This is including but not limited to troubleshooting, coordinating and communication with customer points of contact while onsite or remote.
At times they will work assigned tickets from the remote ticket queue as directed. A successful IT Field Support Technician works closely with their Dispatcher and other members of the team to resolve tier 1 tickets and provide the best customer experience possible while onsite.
The ideal candidate is highly focused, comfortable in a fast-paced environment, and has excellent listening and critical thinking skills.
Primary Responsibilities Works tickets in order of assignment and plan by the Dispatcher. · Effectively preps all hardware according to TechMD process & standards to ensure minimal downtime to customer Uses time as effectively as possible to assess, plan and resolve Tier 1 issues on site.
Communicates effectively with all necessary team members to resolve issues in a timely manner. Works closely with teammates and customers to relay critical information to and from technicians and customers.
Follows all Standard Operating Procedures for position, function, and TechMD Performs miscellaneous job-related duties as assigned by the Technical Team Lead.
Follows development plan as outlined by leadership. Appropriately documents / updates all information for changes in an infrastructure as new changes are identified.
Required to participate in on-call rotation per TechMD’s On Call Coverage Expectations for location(s) assigned. Requirements
- Must have 1-3 years’ experience in a similar position.
- Must have Entry Level understanding of business systems and networking.
- Recommended at least 1 Entry Level certification. (ex. A+, Net+, CCENT)
- Must demonstrate excellent customer service skills.
- Strong telephone and verbal communication skills are a must.
- Must thrive in a team environment and demonstrate effective team interaction.
- Must demonstrate the ability to effectively work independently.
- Must have strong organizational, priority and time management skills with the ability to multi-task.
- Must own reliable means of transportation.
- Must have a valid driver's license and be insurable based on a satisfactory motor vehicle report per TechMD's Driving Policy Powered by JazzHR
IT Field Support Technician I
Position Overview The IT Field Support Technician I primary responsibility is to resolve tickets onsite as assigned and planned out by the Dispatcher. A successful IT Field Support Technician works closely with their Dispatcher and other members of the team to resolve tier 1 tickets and provide the ...
IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant
The ability to communicate effectively in both oral and written form with clients and end-users is compulsory. Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at. This role will provide onsite/ on-call assistance...
IT Support Technician II
The IT Support Technician II will be responsible for working with a variety of internal groups and external vendors to coordinate and provide parts, service and support to our end user community. Will perform all of the daily functions of the IT Support Technician I and make additional contributions...
IT Support Technician I
The IT Support Technician II will be responsible for working with a variety of internal groups and external vendors to coordinate and provide parts, service and support to our end user community. Will perform all of the daily functions of the IT Support Technician I and make additional contributions...
IT Help Desk Support
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religio...
Field Technician
Our greatest benefit is opportunity with over 400 of our current technician leadership starting as a technician. As a Field Technician, you will be representing DISH in customers' homes daily. Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will ...
Desktop Support Specialist (Level III)
We are immediately looking for Desktop Support Engineer level 3 who has sounds hands on experience with handling VIP users and willing to go to onsite in any of mentioned locations. ...
Desktop Support Technician
The Level 1 Desktop Support Engineer is responsible for providing initial technical support to end users. Join Our Team as a Desktop Support Specialist and Be the First Line of Defense for Our IT Solutions!. Office 365 suite, Zoom, Adobe Acrobat, FortiClient VPN, ServiceNow, Tier 1 support. Provide ...
Field Service Technician
We're looking for an Electromechanical Service Technician in Massachusetts!. Field work supervising annual preventative maintenance services for our installed base. The position is for our top group client - a global leader in the field of accelerators with outstanding market reputation and high emp...
It Technical Support Specialist
As an **IT Technical Support Specialist**, you will be responsible for providing technical set-up and support (via chat, email or phone) for employees in a call center environment. IT Technical Support Specialist. Automated Health Systems Job Description Automated Health Systems, a dynamic and...