Operations Specialist

Operations Manager

Key Accountabilities Include :

Execute the day-to-day shipments originated and / or handled by the operations department; prioritize, schedule and route shipments and arrange for transportation throughout the United States and internationally and obtain Proof of Deliveries (POD) on all orders.

Customer service, data entry, and / or dispatch pickup and delivery of freight with an emphasis on services via air, truckload, and ground expedite.

Ensure that customer standard operating procedures are developed and maintained in conjunction with account management and sales.

Interact with customers and their key personnel as needed, while ensuring a high level of customer satisfaction and operational proficiency to meet growth and profitability goals.

Ensure prompt and accurate completion of all paperwork associated with movement of inbound and outbound shipments.

Ensure timely pick-ups, recoveries, deliveries, and airline and agent selection, while maintaining cost controls. Effective communication with them is essential to ensure shipments are executed timely and accurately.

Maintain accurate status updates of shipments including in-transit notifications and estimated delivery times; communicate milestones with customers to keep them informed of status updates in real time.

Work with vendors and vendor-specific websites to set up and track shipments.

Communicate pending work and / or unresolved problems to control tower personnel and the operations manager.

Prepare rate quotes or shipment costing for internal and external customers.

Accurately manage and maintain departmental administrative tasks such as accounting, reporting and recordkeeping in accordance with internal policies and state and federal regulations.

Enter pickups and route freight.

Create rate quotes.

Answer telephones and help with inquiries from customers as well as stations and / or agents.

Organize and effectively communicate the requirements of our customers to other SEKO stations and agents.

Enter new accounts and / or do maintenance on account files when needed and respond to inquiries regarding entered data.

Entering & maintaining customer tariffs in domestic operating system, SEKO RED NA.

Process cargo manifests, calculate charges, and coordinate all areas of freight release.

Proactively solicit customer feedback and provide innovative solutions to customer service issues / barriers.

Must be aware of FAA Security program, packaging and crating procedures, and hazardous materials management.

Comply with SEKO's C-TPAT security profile and expected to uphold SEKO's Core Values.

File documents after entry into the system.

Perform other duties as assigned.

Requirements :

Excellent customer service skills required.

Proficiency in Microsoft Office, internet and web-based applications and job specific software applications.

Ability to add, subtract, multiply and divide using units of U.S. and / or international currency, weight, volume, and distance measurements.

Makes customers and their needs a primary focus of one's actions, developing and sustaining productive relationships.

Ability to plan work to ensure that work is completed efficiently.

Self-motivated and able to work with a minimum of direct supervision.

Effectively participates in department projects related to assigned area of responsibility.

Ability to read, write and speak English fluently.

Read, analyze, and interpret complex regulations and procedures and respond to common inquiries or complaints.

Possess functional knowledge of regulations and compliance procedures associated with all areas of freight forwarding.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Have experience in multimodal logistics with functional knowledge of TSA, C-TPAT and Hazmat.

High attention to detail.

Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations.

Other duties as assigned by management.

Education & Experience :

Minimum :

High School Diploma or GED.

Minimum two years' freight forwarding experience.

Preferred :

Bachelor's Degree preferred or equivalent combination of work experience.

SEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.