Project Coordinator

Requisition # : 19503

Functional Area : Client Service; Administrative Support

Employment Type : Full-Time

Work Options : In Office at Location Specified Above #LI-Onsite

Work Hours : 8 : 00 a.m. - 4 : 30 p.m.

Position Summary

J. J. Keller is seeking a detail-oriented, self-starter to join our team as a Project Coordinator in our Vehicle Legalization department.

As a Project Coordinator, you will have daily interaction with internal and external parties to facilitate and implement vehicle compliance for customers.

This position will apply expertise to support and work directly with customers, states, vendors, and internal partners to ensure a positive customer experience and successful completion of regulatory items including mileage, fuel tax, vehicle titling, vehicle registration, etc.

This position is on-site at our Neenah, WI office.

Job Responsibilities

• Serves as the primary point of contact for clients for Vehicle Legalization services. Advises clients on regulatory requirements, advises on actions needed to improve compliance levels, resolves service issues, and provides regular updates on progress.
• Actively collaborates with Sales Associates to advise clients in their purchase decisions and improve the client experience from point of sale through service delivery.
• Facilitates the timely and successful implementation of services in accordance with clients' objectives and contracted projects.

Assigns resources as necessary. Remains the primary point of contact with clients throughout the project.

Initiates and completes work orders to deliver a variety of vehicle services to clients, including but not limited to, completing state applications, completing a variety of renewals, submitting work to vendor and state representatives, monitoring progress of Permits, etc.

IFTA, IRP, Title & Registration, Mileage Permits, etc.)

• Completes system configuration and set-up and data migration services in accordance with client needs.
• Provides clients with information and special resources to help with complex projects, including custom configurations, reports, etc.
• Maintains an expert-level understanding of regulations, conducting independent research required to stay current with IFTA, IRP, Title & Registration, and state vehicle-related regulations.

Shares this knowledge with clients, sales representatives and other internal partners to further develop their vehicle knowledge.

• Builds a network of critical resources within the industry to effectively troubleshoot issues at both the state and federal level.
• Makes recommendations to Product Management and sales teams on service improvements and new service ideas based on feedback from clients and personal observations.

Qualifications

Experience :

2+ years of total office experience.

Education :

• High school graduate or General Education Degree (GED).
• Post secondary education in a business-related field preferred.

Other Skills / Qualifications :

• Proficiency in MS Word with intermediate Excel skills.
• Strong organizational, problem solving, communication and critical thinking skills.
• Knowledge of FMCSR regulations desirable.
• Effective verbal, written, and presentation skills.
• Ability to apply regulatory knowledge in a variety of situations.
• Independent decision-making skills.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.

Occasional travel to customer sites may also be required, depending on assignment.

We Protect People & The Businesses They Run™

Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.

J. J. Keller History : November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business - from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.

J. J. Keller Career Stories : Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller.

J. J. Keller Earns 7th Great Place to Work Certification™ : Click HERE to find out what makes J. J. Keller great.

J. J. Keller Certified as a Top 100 Most Loved Workplace® in America : Click HERE to find out why our associates LOVE working at J. J. Keller.

2023 Top Company for Women to Work for in Transportation : Click HERE to learn more about this prestigious recognition.

If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.

Professional Referral Program : Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Programand you will earn a cash payment if your referral is hired.

J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Nearest Major Market : Oshkosh

Nearest Secondary Market : Appleton

Job Segment : Project Manager, Compliance, Law, Data Conversion, Administrative Assistant, Technology, Legal, Data, Administrative