Business Operations Manager

Job Title

Business Operations Manager

Location

Warminster PA

Job Description

Business Operations Manager

Location : Warminster, PA

Travel : 25%

Job Objective : Drives branch performance to operational and financial goals through process innovation and efficiency.

Responsible for ensuring daily operations adhere to RelaDyne processes and procedures :

Branch ambassador for corporate and departmental initiatives, provides support and tactical implementation.

Essential Duties and Responsibilities :

• Enforce adherence to RelaWay SOPs by ensuring all daily, weekly, and monthly branch processes being followed
• Analyze branch trends to identify opportunities for improvement
• Review and process GP Batch Reports, conduct exception investigation and corrective action where necessary, including communication between branch and central departments as needed
• Daily review of key branch metrics in Branch Scorecard (KPIs) dashboards to monitor branch operational and financial performance, including taking corrective action steps where necessary
• Maintain relations within branch departments, with other branches, and centralized departments ensuring all functions communicate effectively and the business is running efficiently
• Branch champion for all continuous improvement programs, initiatives and support center projects, including a smooth integration into branch operations and ongoing effective execution of initiatives
• In support of branch leadership, owns and manages conformance to Branch Scorecard (KPIs) at or above prior year and budget in the areas of labor & expense management, EBITDA, and FlowThru

Safety Metrics

Manage inventory adjustment, cycle counts, physical inventories, receiving, repackaging, transfers, bin locations, product conversions, and SLOB inventory, and other processes and procedures related

to inventory management

• Supports a productive team by actively participating in hiring, training, and providing professional development as needed
• Provide auxiliary support with technical troubleshooting (ERP / Other), internal / external dispute resolution, and special requests (i.

e., Customer Audit) as needed

• Provide branch leadership with analytical support and input for each year’s annual budget
• Provide input and analysis for weekly forecasts
• Consistent focus on sustaining a safety culture within branch locations
• Promote an environment for problem-solving from a people, process, and systems perspective
• Provide feedback on corporate initiatives related to branch-level relevance as requested
• Perform regular visits to each warehouse within scope to obtain feedback and foster open communication
• Supports change management by understanding location-specific nuances and ensuring buy-in toward identified operational initiatives
• Aid with composing and / or reviewing branch CAPEX investment requests to emphasize liability mitigation and maximize earnings enhancement opportunities

Other

• Represent the company in a professional manner at all times ensuring quality customer service internally and externally
• Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations, and procedures
• Support corporate programs, goals, and initiatives of the company; and support Mission, Vision and Values, and Guiding Principles
• Work overtime as needed
• Ability to travel up to 25% of the time

Knowledge, Skills, and Abilities :

• Interpersonal and customer service skills essential
• Critical listening skills necessary
• Capable of analyzing solutions
• Able to handle stress as well as initiating and embracing change
• Leadership & Coaching skills
• Effective communication skills, both oral and written
• Creative and innovative problem solver
• Ability to work with and analyze numbers
• Organizational skills
• Microsoft Excel including data queries and pivot tables
• General computer skills (Microsoft products, RelaDyne ERP, auxiliary software)

Performance Measurements :

• Branch Scorecard (KPIs) to goal
• Facilitate adoption of corporate initiatives, and proper processes
• Branch performance to financial metrics (i.e., Flow-through, Expense Management, Labor

Utilization)

About the Company : RelaDyne, Inc. is the established leader in lubricant sales, distribution, equipment reliability services, and value-added services.

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Equal Opportunity Employer / Disability / Veterans

RelaDyne, and its affiliates, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, sex, age, gender identity, sexual orientation or identity, genetic information, status as a protected veteran, status as a qualified individual with disability, or any other protected class status.

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Position Type

Full-time