Technical Program Manager, Sales and Account Management

Technical Program Manager, Sales and Account Management

Full-time

As a Technical Program Manager on the SAM Strategy team, you will define and manage complex technical programs that will drive the organization forward.

You will identify opportunities, align across cross-functional stakeholders, pursue solutions while assessing trade-offs, and ensure the execution of programs to boost Square's growth.

Ideal team members have technical foundations, can manage stakeholders, and can develop and drive program execution. You will report to a Technical Program Management Lead.

You will :

• Deeply engage with our Sales & AM teams, embody their day-to-day operational challenges and identify issues that limit scalability across the organization.
• Make sense of ambiguous problems, align on business strategy, define requirements, curate stakeholders, and drive the execution towards a concerted goal.
• Work closely with business leaders and technical partners to translate business goals to technical requirements.
• Manage the roadmap for your program(s) in collaboration with leadership and stakeholders.
• Establish metrics to track the impact of your programs against broader goals.
• Build relationships with teams within Sales & Account Management and our closest stakeholders within Customer Success, Automation, Marketing, and Product.
• Develop and iterate end-to-end solutions and ensure on-time delivery that meets defined business goals and requirements.

You have :

• 5+ years of experience in a program management, product management and / or strategy & operations role at a technology company.
• Experience documenting cross-functional business and technical requirements (e.g. Product Request Docs, Business Requirement Docs).
• Experience working with technical teams to build and deliver end-to-end programs with technical knowledge of the underlying platforms and technologies.
• Experience segmenting and prioritizing large multi-quarter projects into pilots and future iterations.
• Experience with Salesforce, Looker (Data-visualization equivalent) and Snowflake (SQL equivalent).

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area.

The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions.

These ranges may be modified in the future.

Zone A : USD $122,900 - USD $184,300

Zone B : USD $116,700 - USD $175,100

Zone C : USD $110,600 - USD $165,800

Zone D : USD $104,500 - USD $156,700

Full-time employee benefits include the following :

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1 : 1 financial planners, and a monthly wellness allowance
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace.

Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

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