Business Services & Support Manager (IT Manager 1)

Business Services & Support Manager (IT Manager 1)

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs : Public Assistance, Workforce Development, Unemployment Insurance, Adult Protective Services, and Child Support. Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone's world! Guiding principles include being a leader in customer satisfaction, attracting and retaining talented, diverse, and dedicated employees, and continuously improving.

The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems.

Are you a visionary leader with a passion for application development and a track record of guiding high-performing teams? Do you thrive in designing scalable solutions, mentoring developers, and driving technical innovation using C# / .NET and Microsoft Azure? If so, we invite you to apply for the Business Services & Support Manager role within our Office of Information Services (OIS). At OIS, we are a dynamic IT organization committed to modernizing enterprise systems and delivering cutting-edge technical solutions for state services. We offer a collaborative environment, competitive compensation, and opportunities for professional growth, where your expertise shapes the future of technology.

Leading the SETS transformation presents exciting challenges, including migrating from a legacy mainframe system to a cloud-based, microservices-driven architecture while ensuring data integrity and security. You will need to balance innovation with reliability, introducing new technologies while maintaining system performance and stability for existing users. As a supervisor of a team, you will need to manage diverse skill sets, foster collaboration, and guide developers at different expertise levels to use new tools and techniques to build solutions. Duties include but are not limited to :

• Build, lead, and manage one of four application development teams, ensuring high-quality enterprise solutions.
• Implement Agile methodologies to foster collaboration, accelerate feature delivery, and maintain high development standards.
• Mentor and develop team members, encouraging technical growth through code reviews and knowledge-sharing initiatives.
• Partner with stakeholders, including project managers, business teams, and IT leadership, to drive successful project execution.
• Translate business needs into scalable technical solutions, aligning development strategies with organizational goals.
• Lead troubleshooting efforts, resolving complex technical issues and ensuring system stability in production environments.
• Empower and support staff by fostering growth through coaching, skill development, continuous learning opportunities, and meaningful career advancement initiatives.

Schedule : 8 hour shift, between 7am-6pm as determined in consultation with supervisor, Monday through Friday. This position will be required to work outside normal work hours and scheduled shift in the event of emergencies and service outages. Travel : No regular travel expected.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees

Qualifications

The candidate, at minimum, must have the following :

Tips For Your Application : When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information : This position is in the State of Ohio's E1 Pay Schedule, Pay Range 16. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $47.50 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Telework & Work-From-Home : All positions at ODJFS are in-office positions. We are currently migrating from remote work to in-office work. Should you be invited for an interview or assessment, please inquire at that time if this is an in-office position or a currently / temporarily remote position.

ADA Notice : If you require an accommodation based on a disability for any step of the selection process, please contact ada_public@jfs.ohio.gov.

Background check information : The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and / or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

ADA Statement : Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

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