Service Desk Technician Tier II

Job DescriptionJob Description

IT Helpdesk

St Paul, MN

Vodigy Technologies is seeking a talented Service Desk Technician Tier II to join the fast-growing Managed Services division. Our technical team is responsible for supporting a wide range of systems and technologies, with a continuous focus on learning and collaboration. The environment at the office is fun and fast paced, and we enjoy great relationships with our clients.

Please do not respond to this posting if you are unable to commute to the Twin Cities area. Out of town or remote candidates will not be considered.

The Service Desk Technician Tier II is responsible for the following :

• Resolve inbound hardware, software, or network technical support requests, via email, phone, and web
• Document all customer interaction with high attention to detail and accuracy within ConnectWise system
• Assist in on-boarding new clients
• Remotely manage client systems using tools, i.e. RMM Tools, Logmein
• Recognize and escalate more difficult problems
• Collaborate with team members to solve IT problems

We offer :

Qualifications

(ranked highest to lowest) :

Vodigy participates in E-Verify

Vodigy conducts pre-employment drug screenings

For consideration, please reply with your resume.

Company DescriptionVodigy is a unique, growth minded information technology solutions company specializing in leading edge IT managed services offerings.Company DescriptionVodigy is a unique, growth minded information technology solutions company specializing in leading edge IT managed services offerings.