Summary : Provides friendly and efficient customer service to guests according to established Marketplace policies and service standards.
Engagement Expectations :
We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors :
- Smile, display energy and open body language.
- Proactively greet team members and guests, initiating interaction to provide service.
- Always use a positive parting remark to end the conversation
Essential Job Functions :
- Engages in friendly conversation with customers in the Marketplace line.
- Fills the customer’s order in a friendly, prompt and accurate manner and helps them by suggesting popular items and up selling items to purchase.
- Operates cash register following established cash handling procedures.
- Performs other duties, prepping and preparing food orders, working with production staff to make food for the restaurant.
- Prepares specialty coffee / smoothies at Barista outlet.
- Maintains a clean and organized workstation.
- Inspects guest identification to ensure guest meets legal age limit for alcohol possession / consumption.
- Monitors guest alcohol consumption and acts according to established alcohol awareness program guidelines.
- Cleans and stocks food prep areas, dining area and workstations.
- Performs all duties as assigned.
Qualifications :
- Must be 18 years of age or older.
- High School diploma or equivalent.
- One year or more related experience in a fast food restaurant setting.
- Effectively handle customer disputes in a calm and courteous manner.
- Ability to work efficiently in multiple work stations as directed.
- Ability to work flexible shifts and days of the week including holidays.
- Ability to successfully fulfill the pre-employment process.
Physical and Mental Demands :
- Regularly required to see, talk and hear; use hands to finger, handle, or feel.
- Frequently required to reach with hands and arms.
- Must occasionally lift up to 25 pounds.
- Ability to count.
- Able to work with others while maintaining a positive and courteous demeanor.
- Ability to work in a noisy and smoky environment
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