Human Resources Manager

POSITION OVERVIEW :

M&M Custard, LLC is a proud franchisee of Freddy's Frozen Custard and Steakburgers. Our Freddy's Family takes the

opportunity to enable our guests with the best possible experience by providing quality hospitality, tasty food and a

clean environment! We take pride in knowing that our team members demonstrate leadership, inclusivity and have a

mindset determined to grow.

The HR Manager is a motivated and passionate part of the M&M team. The HR Manager serves as a strategic partner

who works with operational leadership to impact change at a store level. This role is responsible for executing All

Things People .

ROLES AND RESPONSIBILITIES :

• Conduct employee relations investigations, loss of hours, harassment, substance abuse, etc.
• Provide reference to company policies and procedures for all team members
• Manage employee relations issues for multiple franchise locations & communicate with District

Managers and the Executive Director of Operations as needed

• Train members of management on recruiting, onboarding and HR processes and expectations
• Manage benefit communications, enrollments and terminations
• Adjust management access on all platforms for internal promotions and external new hires
• Conduct first and / or second interviews of District Managers, General Managers, Assistant Managers

and Shift managers

• Review, analyze and provide turnover data and wage analysis to leadership
• Partner with operations and support staff to work on company projects and initiatives
• Ensure minor labor laws are adhered to and work permits are received
• Manage companies 401K enrollments, hardships and terminations
• Review, verify and approve / deny Leave of Absence requests for FMLA & Non-FMLA qualified team

members

• Partner with enrolled team members to submit for STD / LTD time off needed
• Manage Workers Compensation claims submitted with the injured team member and the work

comp carrier

• Adhere to ACA compliance requirements
• Perform other duties as requested

SUCCESS FACTORS :

• Alignment with companies Core Values
• Strong team player with the ability to adapt to diverse team members
• Ability to perform in a fast paced / high volume environment
• Proficient verbal and written communication skills
• Strong attention to detail
• A high level of time management, accountability, and prioritization skills
• Ability to be organized, problem solve, and be solution oriented
• Self-motivated, goal- oriented, and driven to accomplish goals
• Proficient in Microsoft Office (Excel, Word, etc.)
• Proficient in Paylocity & Workstream preferred
• Ability to maintain positive relationships and communicate effectively
• Ability to partner with Department Leaders for successful outcomes
• Willingness to learn and be receptive to coaching and constructive criticism

WORK ENVIRONMENT :

• This position operates remote with travel as needed for in person support
• Availability Monday thru Friday from 8am-5pm; must be able to work up to a 10 hour shift to perform essential

functions

On call availability during early, late & weekend store operating hours for escalated issues / concerns

Freddy’s Frozen Custard & Steakburgers® was co-founded in 2002 by brothers Bill and Randy Simon with their friend and business partner, Scott Redler.

It was named in honor of Bill and Randy’s father. Together, they built a brand focused on quality, hospitality, cleanliness and timeless traditions.