Summary
Responsible for providing services to support patient care. The position includes two major areas of support to patient care : Transportation of patients and equipment and the stocking and general maintenance of certain equipment and supplies.
Serve as a vital contact for patients, family, and visitors during patient transportation, and, must convey a friendly, caring, and professional attitude.
Responsible for assessing needs of customers related to transportation, and ensuring the customer's needs are met.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
- Education : A high school diploma, or a GED obtained within 12 months of hire, is preferred.
- License / Certifications : N / A
- Experience : N / A
- Ability to work independently and apply sound judgment to asses and prioritize transportation requests using the Teletracking computer and paging system.
- Reading ability to ensure proper patient identification, reading text pages and computer screens, and performing data entry and review.
- The employee needs strong customer service skills, acquired though six months of on the job training and attendance at Customer Service Training for Patient Transportation
- Ability to learn and perform bedside pick -up and assisted lift procedures, acquired through on the job training, ergonomics and patient transport safety training classes.
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