Front Desk /Receptionist

About Four Seasons :

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.

Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location :

Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore’s Harbor East, offers a host of luxurious amenities such as a five-star Spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays.

Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach.

Four Seasons Hotels & Resorts have been ranked FORTUNE magazine’s 100 Best Companies to Work for, every year since 1998 come and find out why!

Join a diverse and talented team in Harbor East Baltimore

Hugging the shoreline, with unmatched views across the water, Four Seasons Hotel Baltimore offers a chic, resort-like getaway in the heart of Harbor East, the city’s hippest new district.

Walk to great restaurant and shops and local attractions. Referred to as the crown jewel of Harbor East the Four Seasons Hotel Baltimore has 256 guest rooms including 45 suites.

BASIC PURPOSE : Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment.

Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

ESSENTIAL FUNCTIONS :

Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged.

Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. (25%)

Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.

Settles bill accurately through credit card or cash transaction. (25%)

Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift. (10%)

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible;

resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. (10%)

Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. (5%)

Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. (10%)

Works harmoniously and professionally with co-workers and supervisors. (10%)

Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator. (5%)

NON-ESSENTIAL FUNCTIONS :

Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, and lobby coverage.

Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.

Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.

KNOWLEDGE AND SKILLS :

Education : Bachelor’s degree in hospitality or related field strongly preferred. High School diploma or equivalent required.

Experience : Previous customer service experience required preferably in a hotel.

Skills and Abilities : Must be able to read, write and English. Excellent verbal and written communications skills needed.

Availability required : Eight-hour shifts; scheduled days and times may vary based on business need.

Some Benefits Four Seasons Hotel Baltimore employees enjoy :

• Competitive Salary & Wages
• Excellent Training & Development
• Complimentary Accommodation at other Four Seasons Hotels & Resorts
• Complimentary Dry Cleaning for Employee’s Uniforms
• Complimentary Employee Meals
• 401(k) Retirement Plans

Miscellaneous

Work authorization in the United States required.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

To access the 'EEOC is The Law' Information poster please visit this website - Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test.

An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.